Problem: You are experiencing an issue with excessive translation credits being charged when using WPML to translate your webshop from Slovene to three other languages. Specifically, you are being charged multiple times for the same text in product variations and for translations from English to English. You are also concerned about how the word count for translations is being calculated. Solution: We have confirmed that Translation Memory does not work within the same job, which means that in this case, multiple credits may be used even for repeated content. Translation Memory can only be populated once a job is completed, and similar content appearing in future jobs will not benefit from previously stored translations.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is using WPML's automatic translation service to translate their website into three additional languages. They noticed that the actual cost of translating the products into just one language already exceeds the initial cost estimation, leading them to believe that the total cost will be underestimated by a factor of three. Solution: We acknowledged the issue with the cost estimation and have escalated the matter to our second-tier support for a more thorough examination. We discovered discrepancies in the word count estimations and are currently developing a more accurate system for future releases. As a temporary measure, we have credited the client's account with additional translation credits to help mitigate the cost. We also confirmed that the client can safely delete the credentials previously shared with us.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
