Problem: The client was experiencing a 'Too Many Redirects' error on course details pages when WPML String Translation was active in conjunction with Tutor LMS on their educational website. This issue did not occur on other pages or when WPML was deactivated.
Solution: We identified two main issues causing the problem: 1) The necessary WPML addon for Tutor LMS Pro was not activated. We recommended activating this addon through Tutor LMS Pro -> Addons -> WPML. 2) There was a corruption in the database option '[tutor_option]course_permalink_base', which stores the base slug for courses. We fixed this by searching for this option in String Translation, changing the language, removing it, and then redefining it in the settings first in Arabic and then back to English. We also removed its Arabic definition from String Translation to prevent future issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
The client is experiencing an issue where the Arabic version of the course creation page in Tutor LMS shows a white screen and an error message indicating that the page does not exist, despite working normally in English.
Solution:
We recommend the following steps to resolve the issue:
1) Upgrade to the latest version of the Tutor LMS plugins. 2) Open the Arabic Dashboard page for editing in your WordPress admin area. 3) Replace its content with that of the English Dashboard page. 4) Change the slug of the Arabic page from the Arabic translation to 'dashboard'. 5) Save the changes. 6) Navigate to Settings >> Permalinks in your WordPress dashboard and resave the settings.
This solution addresses a potential conflict related to the Arabic translation of the Dashboard page slug, which includes dynamic subpages like create-course.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: After translating a website into multiple languages using WPML, some languages displayed a 404 error page. The issue persisted even after modifying permalinks, with some languages starting to work and others not. Solution: 1. We recommended downgrading the PHP version to v8.1 and increasing the WordPress memory limit to at least 256MB by adding the following code to the wp-config.php file:
This code should be placed above the line /* That's all, stop editing! Happy blogging. */. 2. After these adjustments, we performed WPML troubleshooting steps and re-saved the permalink structure. 3. We changed the slug from 'escursioni' to 'tour' and flushed the cache memory several times.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is unsure about the 2000 Complementary credits that appeared in their account upon linking a new website. They are concerned about how these credits are used, whether they are added automatically, and if they will incur any additional charges. Solution: If you're seeing Complementary credits in your account after linking a new website, we can confirm that these credits are added automatically to give you a start with the automatic translation process. You will not be charged for these credits; they are provided at no cost to assist you.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
