Problem: You've translated your website into several languages, but you're encountering issues where several sections on the Specialty Diver and Marine Megafauna pages are not being translated properly in French, Spanish, and German. Additionally, on mobile devices, not all sections appear to be translated. Solution: We recommend refreshing the Advanced Translation Editor. First, navigate to the primary language page and click "Update". Then, re-translate the page for your other languages. This should resolve the translation issues. We have already applied this fix for the French version of your site, and you can verify it by visiting https://divinglembongan.fr/plongeur-specialise/. Furthermore, updating the translations will not cost any credits if the texts have been translated earlier. You can learn more about how WPML tracks your translations here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket here.
Problem: If you're using WPML with the 'different domain per language' setup and notice that after switching languages, the homepage URL includes Google tracking parameters from Google Ads or Google Analytics, and you want to keep the URL clean without these extra query strings. Solution: First, ensure that the issue isn't related to WPML by following these steps: 1. Create a backup of your website or test on a staging version to avoid disrupting a live site. 2. Switch to the default theme, such as 'TwentyTwenty', by navigating to 'WordPress Dashboard > Appearance > Themes'. 3. Go to 'WordPress Dashboard > Plugins' and deactivate all plugins except WPML and its add-ons. 4. Check if the issue still occurs. 5. If the issue is resolved, reactivate your plugins one by one to identify the problematic plugin. For more details on WPML's domain setup, visit WPML domain setup documentation. Additionally, provide debug information if needed by following this guide: How to provide WPML debug information. Since the parameters are added by Google Analytics, we recommend contacting the support service of the Google Analytics plugin to resolve this issue.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at WPML known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. Visit our support forum at WPML Support Forum.
Problem: The client is trying to activate the WPML license key on their live server but encounters an error during the WPML plugin update. The error message displayed is 'Unable to parse data from service response'. Solution: If you're experiencing this issue, we recommend following these steps: 1. Review the recommendations in this public ticket: https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-46/ 2. Navigate to WPML > Support > Installer support in your WPML dashboard and click the 'check' button. Check if you see two green check icons at the top. If there are any red X-ses, it might indicate a block on our end for your IP address. 3. If you see red X-ses, please share your IP with us so we can investigate further.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to translate their website using WPML's pay-as-you-go system despite having activated it. They encounter messages stating insufficient credits and are prompted to register for pay-as-you-go again when trying to activate automatic translation. Solution: If you're experiencing similar issues with the pay-as-you-go system in WPML, here are the steps we recommend: 1. Check if you have hit the pay-as-you-go safety limit. WPML has two safety limits to prevent excessive spending and fraud, triggered at $100 and $4,000 of spending in a month. Once you reach these limits, you need to make a payment to continue. 2. To make a payment, go to WP > All Posts, select any post, and click on the "+" button. This will open the Advanced Translation Editor where you can click on Add Credits. 3. If you want to translate specific pages or posts using automatic translation, ensure that these contents are selectable for translation in your WPML settings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket.
