shadiK

Problem:
The client has a website originally in English and added Russian and Estonian translations. The client wants to make Estonian the default language and encountered issues when updating content. The translation screen did not reflect Estonian as the default language, and changes made there would overwrite previous translations.
Solution:
We explained that switching the site's default language does not change the source language of the content. If the content was originally created in English, it would remain the source language for translations. Therefore, any content updates should be made in English first and then translated into the other languages. If the client finds that this solution does not apply or is outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.

If further assistance is needed, please contact our support forum at https://wpml.org/forums/forum/english-support/.

Problem:
The client needed to use a different font for the Turkish language on their website. They had set the font manually on each page, but it would revert to the default font used in the English version after any updates.

Solution:
We recommended using CSS to specify the font for the Turkish language. The following CSS code targets the H1, H2, and H3 elements and applies the 'Questrial' font family for content in Turkish:

html[lang='tr-TR'] h1, html[lang='tr-TR'] h2, html[lang='tr-TR'] h3 {<br />font-family: 'Questrial',Helvetica,Arial,Lucida,sans-serif !important;<br />}

This solution worked for the client's issue.

Please note that this solution might not apply to your case, as it could be outdated or not relevant to your specific situation. If this doesn't resolve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach the WPML support forum here.

Problem:

The single product Divi template header is not translated.

Solution:

In order to translate the header, you need to translate the template. Please check the following document to see the steps of translating Divi templates.

Also, you can check your templates using the following URLs:

Header: YourDomain/wp-admin//edit.php?post_type=et_header_layout
Body: YourDomain/wp-admin/edit.php?post_type=et_body_layout
Footer: YourDomain/wp-admin/edit.php?post_type=et_footer_layout

Relevant Documentation:

https://wpml.org/documentation/theme-compatibility/divi-builder/