Resolved by author
Resolved in: Dokan-WPML Add-on 1.0.6
Overview of the issue
When ordering two products from different vendors, you get issues with order notification emails:
- Vendors don’t receive a notification email with the order placed.
- The client who placed the order receives a notification email that has mixed languages.
Workaround
We are currently trying to resolve this issue with the plugin author.
I also encountered the same problem on my website https://www.alufoil.cn
We are actively working with the author to resolve this issue. I will update you once this issue is resolved.
hello, if you still encounter this issue please create a forum ticket. We are going to resolve this issue but we need some additional data which the best is to collect on the forum
When the post on the forum is created, please share a link to the forum thread here
We are having a similar problem on our site, whereby the Customer confirmation email does not include the Customer’s Serial License Key depending on the language used to purchase the product.
We have a multi-lingual site (Spanish, Portuguese-Brazil, English), currently only purchases made in English receive the Serial Key in their email receipt. Negative for Spanish & Portuguese.
We are using Avada 5.8.1 these -with Woocommerce 3.5.4 and Woocommerce Serial Key 2.3.2
Additionally we are unable to update WPML and are receiving a The package could not be installed. (PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature) — for which we have opened ticket.
Are the two issues related? 1. unable to update and, 2. the confirmation email for Spanish and Portuguese being deficient of the Serial Key?
We finally were able to update WPML Multilingual CMS and its associated plug-ins (posted elsewhere) — however, the email issue (as stated above) continues.
We are working with Dokan plugin author to resolve the issue. As soon as this issue is resolved, I will update you.
Your patience is highly appreciated!
hello, if you still encounter this issue please create a forum ticket. We are going to resolve this issue but we need some additional data which the best is to collect on the forum
When the post on the forum is created, please share a link to the forum thread here
Hello,
we also have the same problem.
The email issue doesn´t occure if we deactivate «Woocommerce Multilingual».
Can we use WPML without «Woocommerce Multilingual»?
Hi Jo,
Thanks for reaching out!
You need to have the «WooCommerce Multilingual» plugin activated in order to translate your WooCommerce shop.
We are working with Dokan author to resolve this issue. I will let you know once the issue is resolved.
Hello,
are there any updates about this issue?
Or maybe a temporary workaround?
Thanks,
Simone
Hi Simone,
Our compatibility development team is still working on this issue. Once it is fixed I will let you know.
Your patience is highly appreciated!
hello, if you still encounter this issue please create a forum ticket. We are going to resolve this issue but we need some additional data which the best is to collect on the forum
When the post on the forum is created, please share a link to the forum thread here
Same issues
Hi Abdullah,
We are still working on resolving this issue. Once it is resolved, I will make sure to update you!
Thanks for bearing with us!
Hi!
I still have some mixed translation in a few woocommerce emails. Some strings are properly translated, but for some reason they show up in english while all the rest of the email is in french (the desired language).
Did you find a fix?
All my plugins are up to date.
Thanks!
Hi,
Thanks for reaching out!
Please allow me to check with our development team for updates.
Hi,
Our development team is actively working on resolving the issue. Unfortunately, I can’t provide you with a time estimate.
Once the issue is resolved, I will make sure to update you.
Thanks for bearing with us!
Dear WPML,
is there an ETA for this issue or is not going to be fixed?
It’s more than one year now that is not solved.
Thanks for support.
Best regards,
Simone
Hi Simone. there’s no ETA for this work at the moment but I have just pinged the lead developer and I hope we can offer a fix soon. I’ll update here when we have some news.
We have the same problem. Please share a roadmap or ETA.
Thanks you
Hi, we still do not have an ETA but it was added to our development cycles and we are looking at how we can either fix of offer another solution.
While we are not sure about the ETA for the fixes in Dokan we do have a well tested alternative which is YITH WooCommerce Multi Vendor and you are welcome to use it — https://wpml.org/plugin/yith-woocommerce-multi-vendor-2/
While we are not sure about the ETA for the fixes in Dokan we do have a well-tested alternative which is YITH WooCommerce Multi Vendor and you are welcome to use it — https://wpml.org/plugin/yith-woocommerce-multi-vendor-2/
Hello,
Any updates on this? It seems that Dokan & WPML are never going to be compatible. It has been almost 2 years already. I also contacted Dokan support and they don’t seem keen to work for a fix anytime soon. What’s going on?
We can’t give a solid ETA for the fix of this issue. As an alternative, please check out YITH WooCommerce Multi Vendor (https://wpml.org/plugin/yith-woocommerce-multi-vendor-2/).
hello, if you still encounter this issue please create a forum ticket. We are going to resolve this issue but we need some additional data which the best is to collect on the forum
When the post on the forum is created, please share a link to the forum thread here
Same problem!
Hi Pascal,
Unfortunately, we can’t provide a time estimate on when this issue will be resolved. As an alternative, please check out YITH WooCommerce Multi Vendor (https://wpml.org/plugin/yith-woocommerce-multi-vendor-2/).
Hello Mohamed, what can I use the YITH WooCommerce Multi Vendor for? Is this an alternative for sending e-mail?
Hi Pascal,
YITH WooCommerce Multi Vendor allows you to create a multi-vendor marketplace. You can see more details about the plugin here:
https://yithemes.com/themes/plugins/yith-woocommerce-multi-vendor/
Hi Mohamed
We were purchase Dokan because it has many features we need in our multivendor storeplace. Using another means we lost those and all that it means for our clients, and all work already done.
It has been several years now since I can see the same status. Is it really a plan to fix this ?
Thank you for your effort to respond
Hello Fernando,
Our development team has been working in order to provide a better experience with it.
We don’t have an ETA yet, but we will update here as soon as we have any news.
Thank you for your understanding.
hello, if you still encounter this issue please create a forum ticket. We are going to resolve this issue but we need some additional data which the best is to collect on the forum
When the post on the forum is created, please share a link to the forum thread here