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الرئيسية › الدعم الفني بالعربية › الدعم باللغة العربية › [تم الحل] I'm having a problem with the wpml settings configuration page

[تم الحل] I'm having a problem with the wpml settings configuration page

هنا منتدى الدعم الفني لـ WPML - ملحق WordPress متعدد اللغات.

يمكن للجميع قراءة المواضيع، ولكن عملاء WPML فقط هم من يمكنهم النشر هنا. يقوم فريق WPML بالرد على موضوعات المنتدى على مدار 6 أيام في الأسبوع، 22 ساعة في اليوم.

لا يوجد مقدمو دعم متاحون للعمل اليوم على منتدى Arabic. تفضل بإنشاء طلبات الدعم ويسعدنا أن نعالجها بمجرد أن نصبح في ساعات العمل. شكرًا لك على تفهّمك.

الوسوم: 

يحتوي هذا الموضوع 1 ردود ، لديه 2أصوات.

آخر تحديث بواسطة Mohamed Sayed قبل 1 سنة، 4 شهور.

يساعده: Mohamed Sayed.

مؤلف المقالات
ديسمبر 10, 2022في 12:40 م #12625759

abdelmohaymena

Welcome
After installing the wpml add-on, I went to the settings configuration page, but I only saw an empty page containing the title (WPML setup)
I checked the php settings on my site and everything worked fine as per your recommendations

Version 8.0.26
Memory limit is 612M
Memory usage is 96.63 MB
Maximum execution time 30
Maximum input variables 1000
Utf8mb4 char set Yes
Multibyte String extension Loaded

WordPress information
Version 6.1.1
multisite no
Memory limit is 612M
The maximum memory is 512M
REST enabled Yes

I contacted my hosting support and they told me that the problem is from the add-on and I need help in solving the problem, thank you

A screenshot is attached showing the problem

Screenshot_1.png
ديسمبر 10, 2022في 4:14 م #12626251

Mohamed Sayed

Hi there,
Thanks for contacting WPML support.

1) Please create a full backup then try the WPML Reset option
https://wpml.org/faq/how-wpml-reset-works/
This option will delete the WPML tables then deactivate the plugin, once it's done enable the plugin again and check if the issue is resolved.

2) If that didn't help, Please provide me with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!

Regards,
Mohamed

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.