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Having trouble registering WPML on your site? Here are some common troubleshooting tips to help you.

This means that you are using an older version that didn’t have it yet. No worries, download and install WPML manually from your wpml.org account. Updates will arrive automatically once you have updated and registered WPML.

What do I need to do when the site’s URL changes?

When sites move (happens when you move from development to production) they get a new home URL. You need to register the site again to keep receiving updates for WPML. To do this, follow the steps to unregister WPML, then register your site’s new URL.

I get an error message when trying to register

“Installer could not fetch subscription data for wpml. Error message: Invalid site key for the current site.”

This error message displays when the site URL you registered in your account does not match the site you have WPML installed on.

Log into your WPML.org account and go to your list of registered sites. Check that your URL is spelled correctly and that the syntax is correct (for example, do not add a www at the beginning of the URL if your site does not use it). We recommend automatically generating a site key from your WordPress dashboard to avoid issues.

This can also occur if you moved your site from development to production if they use different URLs. Please see the previous troubleshooting tip on what to do when your site’s URL changes.

“WPML plugin cannot connect to wpml.org”

This error message usually displays when your firewall restricts access to WPML. Please contact your hosting provider and ask them to whitelist the following:

  • wpml.org
  • cdn.wpml.org
  • api.wpml.org

If you still see the error, please ensure your site meets the minimum requirements then flush the hosting cache. Then, register your site as normal.

Can others reuse my site keys to register WPML on other websites?

No, each site key is unique to the website you registered.


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