evaK-2

Problem:
The client is unable to renew their WPML license due to an error message stating "Unable to parse data from service response."
Solution:

We recommended the client to try the workaround suggested in the following tickets after ensuring a site backup:

• https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-problem/#post-14444087
• https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-36/#post-14951631

If the solution provided is not relevant due to being outdated or not applicable to the client's case, we suggest opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.