After purchasing a WPML account, you should receive an email with your account information. Sometimes, you might not be able to find it in your main inbox. This page offers some suggestions on finding this email.
The following video explains the most common solutions to finding a missing email with your account information.
One of the main reasons for not finding this email is because Google might accidentally deliver them under your “Spam” or “Promotions” folder.
The following image shows a typical case of this. An Inbox page lists emails about the WPML order, however, email with the account information is not there.
How To Find The Missing Email
One of the following actions should help you find the missing email with account information.
Click the “All Mail” link
Click the All Mail link. It will display all emails, regardless of the way they are categorized or tagged.
Look in your “Promotions” folder
Click the Promotions tab. If you find the email under “Promotions”, you can click on the message and drag it to the Primary tab. Click Yes to do this automatically for all future messages from WPML.
Look in your “Spam” folder
Go to your email’s “Spam” folder. If you find the email there, click to mark it as Not spam.
Search for the email manually
Search your emails for related phrases like “WPML account” or “login details”.
Prevent Missing Future Emails From WPML
To make sure our emails reach your inbox you can add our “From” email address to your contacts list. You should do this for email@example.com and firstname.lastname@example.org.
Still Not Able To Find The Email?
If none of the above suggestions helps, and you still cannot find the email with your login details, go to the Contact Us page and use the Password recovery option.
Don’t Miss Important Updates and Notices from WPML
WPML also emails you to remind you of upcoming renewals and notify you of security alerts and product updates. To make sure you receive these emails going forward, please be sure to whitelist WPML’s email address so they can be delivered to your inbox.