If WPML can't connect to WPML.org, you can force another check, inspect the Installer Support Log, or get help from our support team.
How can I force another check when WPML can't connect?
You can force another check to clear the notice by going to Dashboard → Updates and clicking the Check again button.
Forcing WPML to check again
How do I check the Installer Support Log for errors?
If forcing another check doesn't work, you can check the error log by going to WPML → Support and clicking Installer Support.
Accessing the Installer Support log
Here is a summary of what the following errors mean and any action you can take:
| Log error message | What it means | What you can do |
|---|---|---|
| wpml: cURL error 6: Could not resolve host: api.wpml.org | You (if testing from a local development install) or your host are not connected to the internet or its DNS server is not properly configured or reachable. | Check your internet connection or contact your hosting support and try again |
| wpml: cURL error 7: Failed to connect to api.wpml.org port 443: Bad access | WPML is blocked by a firewall | Contact your hosting provider and ask them to whitelist the following domains:
|
| wpml: cURL error 28: Operation timed out after 45009 milliseconds with 0 bytes received | There was a temporary slow-down between your server and WPML.org | Try again in a few minutes. If the issue persists, ask for assistance from your hosting provider |
If you don't see any errors in the log, click Check now next to Installer System Status.
Checking for installer log errors
What should I do if I can't resolve the connection issue myself?
If none of these solutions listed above solve the issue, please open a ticket so our support team can investigate it further.