[Закрытые] error sale price on sale page

===MAIYA CONVERSATION TRANSCRIPT===

aschwinv (January 24, 2026 10:00 am): old sale products are still on sale page with normal price in translations

Maiya (January 24, 2026 10:00 am): Hello! I understand you're seeing old sale products on your translated sale pages, but they are showing their normal prices instead of the sale prices. This often happens if the pricing information isn't fully synchronized between your original and translated products. Since your site is using the Flatsome child theme, we want to ensure WPML is correctly handling these product attributes.

Let's try a few steps to ensure your product pricing is correctly synchronized across all languages.

1. **Check Product Custom Field Translation Settings:**
* Go to **WPML → Settings**.
* Scroll down to the **Custom Fields Translation** section.
* Look for the following fields and make sure they are set to **Copy**:
* `_price`
* `_regular_price`
* `_sale_price`
* `_sale_price_dates_from`
* `_sale_price_dates_to`
* If any of these are set differently (e.g., 'Translate' or 'Don't translate'), please change them to **Copy**.
* Click **Save** at the bottom of the page.

2. **Update the Original Product:**
* Go to **Products → All Products**.
* Find one of the products that is currently showing the incorrect price in translations and edit it in its **original language**.
* Without making any significant changes, simply click the **Update** button (as if you were saving changes). This can sometimes re-trigger WPML's synchronization process for translated content.

3. **Clear Caches:**
* Clear any caching plugins you might be using on your site.
* If you use any server-side caching (like Varnish or Cloudflare), please clear that as well.
* Then, clear WPML's internal cache by going to **WPML → Support → Troubleshooting** and clicking on **Clear cache in WPML**.

4. **Resave Permalinks:**
* Navigate to **Settings → Permalinks**.
* Even if you don't make any changes, scroll down and click the **Save Changes** button. This helps to refresh WordPress's rewrite rules, which can sometimes impact how translated content is displayed.

After completing these steps, please check your translated sale pages again. Do the products now show the correct sale prices? Let me know what you find!

aschwinv (January 24, 2026 10:04 am): option 2 work bus is a lot of work for all the items

Maiya (January 24, 2026 10:04 am): Thanks for letting me know that updating the individual products (option 2) worked, but I understand that doing it for all your items would be a lot of work. You're right, we need a more efficient way to ensure all your translated products show the correct sale prices.

Since manually updating the original product fixed the price, it indicates that our custom field settings for prices (like `_price`, `_regular_price`, `_sale_price`) are likely set to **Copy**, which is great. The challenge is triggering that synchronization for all products at once.

Let's try a specific tool within WPML designed for synchronizing product data like prices in bulk:

1. **Synchronize Product Stock and Prices:**
* Go to **WPML → Support**.
* Scroll down to the **Troubleshooting** section.
* Look for the button that says **Synchronize products stock and prices** and click it. This action will scan your WooCommerce products and ensure that pricing information is correctly copied to all translations, based on your custom field translation settings.

2. **Clear Caches:**
* After the synchronization process completes, please clear any caching plugins you might be using on your site.
* If you use any server-side caching (like Varnish or Cloudflare), please clear that as well.
* Then, clear WPML's internal cache by going to **WPML → Support → Troubleshooting** and clicking on **Clear cache in WPML**.

After these steps, please check your translated sale pages again. Do the products now show the correct sale prices? Let me know how it goes!

aschwinv (January 24, 2026 10:07 am): i need some more time can you keep ticket open

Maiya (January 24, 2026 10:07 am): Of course, I understand you need some more time and appreciate your ongoing efforts with WPML. To ensure you have full support when you're ready to continue, please click the 'Switch to Human Support' button below. Our specialist team will make sure your ticket remains open and assist you further when you’re ready. Let us know if you have any additional needs!

aschwinv (January 24, 2026 10:12 am): cant find : Synchronize products stock and prices in dutch translation

Maiya (January 24, 2026 10:12 am): Thanks for letting me know you couldn't find the "Synchronize products stock and prices" option. My apologies, it seems I directed you to the general WPML troubleshooting page, but the specific synchronization tool for WooCommerce products is actually located on the WooCommerce Multilingual & Multicurrency troubleshooting page.

Let's try navigating to the correct location and running the synchronization from there:

1. **Access WooCommerce Multilingual & Multicurrency Troubleshooting:**
* Go to **WooCommerce → WooCommerce Multilingual & Multicurrency**.
* Click on the **Settings** tab.
* In the bottom right corner of the page, you should see a **Troubleshooting** link. Click on this link.

2. **Run the Synchronization:**
* On the **Troubleshooting** page, you will find various options.
* Look for the option related to synchronizing product data, such as "Synchronize data into translations for product variations, product image galleries, category metadata, and stock."
* Check the box next to this option.
* Click the **Run the selected tools** button. Please wait until the process completes and shows a green success message.

3. **Clear Caches:**
* After the synchronization, please clear any caching plugins you might be using on your site.
* If you use any server-side caching (like Varnish or Cloudflare), please clear that as well.
* Then, clear WPML's internal cache by going to **WPML → Support → Troubleshooting** and clicking on **Clear cache in WPML**.

Once these steps are complete, please check your translated sale pages again, especially the Dutch translation. Do the products now show the correct sale prices? Let me know how it goes!