Prepaid credits not applying to account

Помечено: Exception

Эта тема содержит 0 ответов, имеет 1 голос.

Последнее обновление: antonyS-6 10 месяцев назад.

При содействии: Waqas Bin Hasan.

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13 июня, 2024 at 12:26 пп #15736135
antonyS-6	Background of the issue: I have assigned 60000 credits to airquee.com but they are not showing on the site. We just seem to be paying for what we use via pre-payment. Symptoms: Prepaid credits are not applying to the account as expected. Questions: Why are the 60000 credits not showing on airquee.com? Why are we paying for usage via pre-payment instead of using the assigned credits?

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Записи

13 июня, 2024 at 12:26 пп #15736135

antonyS-6

Background of the issue:
I have assigned 60000 credits to airquee.com but they are not showing on the site. We just seem to be paying for what we use via pre-payment.

Symptoms:
Prepaid credits are not applying to the account as expected.

Questions:
Why are the 60000 credits not showing on airquee.com?
Why are we paying for usage via pre-payment instead of using the assigned credits?