[Решено] still having problems with Betterdocs

Background of the issue:
I am trying to resolve issues with translations not being applied in Betterdocs on my site скрытая ссылка. I have been following help from the last chat: https://wpml.org/forums/topic/the-translation-of-some-of-my-faq-documents-in-betterdocs-are-not-applied/?ref=wd

Symptoms:
Some translations are still not being applied in Betterdocs.

Questions:
Why are some translations in Betterdocs not being applied?