Problem: If you're trying to translate WooCommerce attributes in the Multilang menu and they just keep loading without appearing, this might be due to the settings in WPML. Solution: We recommend checking the WPML -> Settings -> Taxonomy Translation to ensure that the product attributes (starting with pa_) are set to "Translatable" instead of "Not translatable." Changing this setting should allow the attributes to load correctly for translation.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues and verify that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
Problème : Vous travaillez sur la traduction d'attributs de produits sur votre site en utilisant WPML et vous rencontrez des problèmes où les choix d'attributs disparaissent dans la version anglaise de votre site. Par exemple, les options de format pour certains produits disparaissent et certaines options spécifiques manquent pour d'autres produits en anglais. Solution : Nous vous recommandons de sauvegarder votre site puis de suivre ces étapes pour potentiellement résoudre le problème : 1. Allez dans WooCommerce > WooCommerce Multilingual > Paramètres. 2. Descendez jusqu'à la section 'dépannage' en bas de la page. 3. Exécutez toutes les options de dépannage disponibles pour resynchroniser les attributs de produits.
Si cette solution ne résout pas votre problème ou si elle semble obsolète, nous vous conseillons de vérifier les problèmes connus et de vous assurer que vous avez installé les dernières versions de vos thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: If you're experiencing issues where the attribute orientation changes when switching languages on your website, such as from 'XS, S, M, L, XL, XXL' in English to 'L, M, S, XL, XS, XXL' in Arabic or French, we can help. Solution: We recommend checking the order of attributes in the original language. You can adjust the order by navigating to Products > Attributes in your dashboard. Here, ensure the attributes are arranged as desired for the primary language, as this order will be reflected when editing the translation product page. This adjustment should resolve the issue on the frontend.
If this solution does not apply to your case, or if it seems outdated, please visit our known issues page and verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
Problem: You are configuring tax settings in your WooCommerce store and have encountered issues where changing the country on the checkout page does not update the price by calculating the correct tax; it remains the same regardless of the country selected. Additionally, when switching from Morocco back to France, the currency incorrectly remains in Moroccan Dirhams instead of switching back to Euros. Solution: The issue occurs because the Moroccan Dirham (MAD) is set as an available currency for France in your settings, causing WPML to retain MAD as the primary currency for both countries. Here are three different solutions you can try: 1- Remove MAD as a currency option for France. 2- Switch to another country and then select France again. 3- Add a currency selector on the payment page using one of these methods: https://wpml.org/fr/documentation-6/projets-connexes/woocommerce-multilingual-operez-des-sites-de-commerce-electronique-en-plusieurs-langues/fonctionnalites-de-multidevises-pour-woocommerce/#devises-selecteur-de-devises-shortcode
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/fr/forums/forum/support-en-francais/.
Problem: The client needs assistance with using the currency switcher in WPML, specifically adding it to the header and using a shortcode. Solution: 1. We recommend following the instructions on configuring currencies and adding a currency switcher by location or language, as detailed in our documentation: https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#configuring-currencies. 2. To add the currency switcher using a shortcode, you can insert it similarly to a language switcher. If you're not comfortable with adding shortcodes or custom code to your theme, consider hiring a developer or a WPML contractor from https://wpml.org/contractors/ to assist you.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with WooCommerce orders disappearing from the orders tab when their status is changed to 'completed' or 'being processed', and you have identified that the 'WPML Multilingual CMS' plugin is involved, we can help. Solution: We recommend the following steps: 1. Navigate to WPML > Settings. 2. Scroll to the Post Type Translation section. 3. Set the translation preference for the Order(shop_order) post type to Not Translatable and save the changes. 4. Clear the caches from your site and browser, then check again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so at WPML support forum.
בעיה: אתה נתקל בבעיה שחלק מהחיובים באתר שלך מוצגים בדולרים וחלק בשקלים. פתרון: הסיבה לכך היא שהלקוח רכש את המוצר בגרסה האנגלית של האתר, ולכן החיוב נעשה בדולרים. לדוגמה, בהזמנה מספר 73192, המוצר נרכש באנגלית והחיוב היה 17$. אם הפתרון הזה אינו רלוונטי למקרה שלך, מכיוון שהוא עשוי להיות מיושן או שאינו מתאים למקרה שלך, אנו ממליצים לפתוח כרטיס תמיכה חדש. כמו כן, מומלץ לבדוק את הבעיות הידועות, לוודא את גרסת התיקון הקבוע, ולאשר שהתקנת את הגרסאות העדכניות ביותר של התוספים והערכות.
Problem: The client is unable to add products to the cart on a multilingual site when the products are in a language other than Italian, despite having enabled 'Language filtering for AJAX operations' in WPML → Languages. Solution: We discovered that adding products directly from the product page works, but not from the product category page. Additionally, the homepage was not translated into other languages, which could be related to the issue. We recommended translating the homepage into all required languages and then clearing the site's cache to ensure the changes take effect.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: Der Kunde hat eine WPML- und WooCommerce-Installation auf einem Testserver mit dem Multi Inventory Management Plugin von Addify. Es wurde festgestellt, dass beim Bearbeiten eines Produkts der Hauptlagerbestand in allen Sprachen übernommen wird, unabhängig von den spezifischen Lagerstandorten (Luxemburg für Deutschland und Liechtenstein für die Schweiz). Solution: Wir empfehlen in diesem speziellen Fall, die Produkte nicht zu übersetzen, sondern originale Produkte in jeder Sprache separat zu erstellen. Dies kann erreicht werden, indem man den Sprachwechsler in der oberen Admin-Leiste auf die gewünschte Sprache einstellt und dann ein neues Produkt anlegt. Um eine bestehende Übersetzung von einem Originalinhalt zu trennen, sollte man die Übersetzung im WordPress Editor öffnen und in der rechten Seitenleiste unter "This is a translation of:" die Option auf "None" stellen.
Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir, einen neuen Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.