Problem: The client created pricing forms using the WooCommerce plugin and AcoWebs WooCommerce Custom Product Addons plugin. The forms function correctly in the first language, but issues arise with displaying or hiding fields using the Global Attribute in other languages. Solution: We noticed that the missing fields do not have the same settings among languages in the conditional tab. We recommend checking the settings in each language to ensure consistency. Unfortunately, the plugin documentation does not mention the recommended method for translating the conditional tab, and the field in the translated add-on is greyed out, making it unchangeable. We advise contacting the plugin's support team to inquire about the custom field name, which will allow you to set it to either copy once or translate and change it to the translated version. For further guidance, you can refer to the plugin documentation here: Acowebs Plugin Documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.
Problem: You are trying to translate a multi-page form from French into German using GravityForms and WPML, but some texts remain in French despite using the string translator and advanced translator. Solution: If you're experiencing this issue, we recommend saving the form again in GravityForms. After saving, the missing translation strings should appear in the advanced translation interface, allowing you to complete the translation process.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to translate user notifications for Gravity Forms using WPML, but despite following the guide and translating all forms and strings, the notifications are still sent in German when the enquiry is made from the English version of the site. Solution: We conducted a test by setting up a local copy of the client's site with only essential plugins activated (WPML CMS, String Translation, Gravity Forms, and Gravity Forms Multilingual) and using the default WordPress theme. We created a test page and did not encounter the issue in this minimal setup. We suggest the client to: 1) Deactivate all non-essential plugins. 2) Switch to the default WordPress theme temporarily. 3) Clear the browser's cache or try accessing the site using a private browsing window to see if the issue persists.
If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
