Problem: The client needed clarification on how the glossary translations work in WPML, specifically whether it can handle variations of a term when the words are separated or reordered. Solution: We explained that the WPML glossary translations strictly require exact term matching. This means that the term must appear in the content exactly as it is entered in the glossary for the translation to apply. For example, if 'cored wire' is added to the glossary and translated, it will only be recognized and translated if 'cored wire' appears exactly in that order in the text. Variations where the words are separated or reordered, like 'metal cored gas shielded wire', will not trigger the glossary translation. To handle different variations, additional specific entries must be added to the glossary.
If this solution does not fully address your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check the related known issues and ensure you have the latest versions of themes and plugins installed. For further assistance, you can also visit our support forum.
Problem: Sie haben Ihre Staging-Seite auf die Produktions-URL kopiert und beim Eingeben des bestehenden Migrationscodes für effectiveqa.de eine Fehlermeldung erhalten. Solution: Sie haben ein Backup der Seite von gestern eingespielt, WPML neu installiert (mit dem Installer) und mit dem produktiven Key registriert, woraufhin alles funktioniert hat.
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen Ihnen auch, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: If you're experiencing issues where your Translation Dashboard continuously reloads after enabling the WPML Advanced Editor, it might be due to a Content Security Policy (CSP) blocking a necessary WPML script. This blockage prevents the dashboard from loading properly. Solution: We recommend checking where your CSP is configured, which could be in Cloudflare, a security plugin, or your server settings. You need to allow
https://ams.wpml.org
under script-src and, ideally, also under connect-src in your CSP settings. This adjustment should resolve the issue with the dashboard.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at WPML support forum.
Problem: The client reported an issue where deleted glossary terms were still being "cached" and applied in translations, despite being removed from the glossary. Solution: We advised the client to ensure that the content was not coming from a template but directly from the product content itself. After confirming that the section was indeed added via a template, the client was able to edit the relevant file and retranslate the string. This resolved the issue, and the glossary terms were applied correctly after retranslation. If you're experiencing similar issues, we recommend checking if the content is coming from a template and ensuring that all strings are sent for translation through the Translation Dashboard.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client reported multiple PHP warnings and a WordPress database error related to the WPML String Translation plugin and database operations. Solution: We identified that the issues are associated with a known bug in WPML version 4.9. We recommend reverting to the previous stable versions of WPML and WPML String Translation until the issue is resolved in the upcoming 4.9.1 release. We have implemented this solution on the staging site, and it appears to resolve the errors. Please verify on your end and contact us if the problem persists or if new issues arise.
Please note that this solution might become outdated or may not apply to your specific situation. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to use the Advanced Translation Editor for a page that was originally translated using the Classic Translation Editor. Solution: We reviewed the client's settings and enabled the option in WPML → Settings:
"Use also for old translations created with the classic editor"
. This allowed the page to open correctly in the Advanced Translation Editor and the translation to load properly. We asked the client to clarify any specific issues they were still facing.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
