Problem: If you're trying to manually install WPML plugins and encounter the error message 'The link you followed has expired. Please try again', or if you need guidance on installing the plugin using FTP, we can help. Solution: First, ensure you have a backup of your website. It's safer to perform these operations on a staging version of your site to prevent any disruptions. Here are the steps to manually update or install WPML: 1. Sign in to your WPML account at https://wpml.org/account/downloads/. 2. Download the latest versions of WPML and its add-ons. 3. If using FTP, unzip the downloaded files to access the plugin folders. Connect to your site via FTP, navigate to public_html → wp-content → plugins, delete any existing WPML plugin folders, and upload the new ones. 4. After uploading, go to your WordPress Dashboard → Plugins and activate WPML. For automated updates, you can check for updates directly from your WordPress dashboard under Plugins > Add New > Commercial tab. For more detailed instructions on manual updates, visit https://wpml.org/faq/updating-wpml-manually/. To provide debug information for further support, follow the steps at https://wpml.org/faq/provide-debug-information-faster-support/.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client's website is originally in English and translated into German using WPML. When a contact form is submitted from the German site, the redirect thank you page appears in English, the confirmation email is sent in English, and the form data pulled by Zapier is from the English form, despite having the direct link for the German thank you page set in the redirect. Solution: We recommended the client to first ensure that all WPML plugins are up to date by following these steps: 1. Create a backup of the website. 2. Navigate to WordPress Dashboard > Plugins > Add new > Commercial (tab). 3. Click the Check for Updates button. 4. Update WPML and its addons. For more information on automated updates, visit https://wpml.org/faq/install-wpml/#automated-updates Next, we asked the client to confirm if they used the Elementor Form widget and whether the thank you message was also translated during the setup. Additionally, we advised enabling the Ajax language feature to support proper language redirection, which can be set up by following the instructions at https://wpml.org/documentation/getting-started-guide/language-setup/enabling-language-cookie-to-support-ajax-filtering/
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
