Problem: The client is experiencing an error in the WordPress backend stating that the WPML site key defined in the wp-config.php file is invalid, despite having checked and replaced the key. Solution: We have verified that the site keys created are not connected to the client's site and that the domains are not blocked by our firewall. This issue is recognized as a common problem with Pantheon setups. We recommend following the workaround provided by another user in the WPML forum: https://wpml.org/forums/topic/unable-to-register-live-site-key-on-site-hosted-with-pantheon/ Additionally, Pantheon is aware of this issue and is currently tracking it here: https://github.com/pantheon-systems/documentation/issues/9691
If this solution does not resolve your issue or seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: El cliente tiene problemas para sincronizar los créditos de traducción automática en su sitio atolli.fi con WPML, a pesar de haber intentado registrar el sitio varias veces. Solution: 1. Desregistra el sitio: Ve a Plugins → Añadir nuevo → Pestaña 'Comercial' y haz clic en 'Unregister WPML from this site'. 2. Elimina el sitio de tu cuenta WPML en https://wpml.org/account/, selecciona 'Register WPML on your sites' y elimina atolli.fi de la lista usando el icono de papelera. 3. Registra el sitio nuevamente: En tu cuenta WPML, selecciona 'Register WPML on your sites' → 'Register a new site', ingresa https://atolli.fi y copia la nueva clave de registro. 4. Asigna créditos: Durante el mismo proceso de registro, asigna créditos del saldo disponible al sitio. 5. Completa el registro en WordPress: Regresa a Plugins → Añadir nuevo → Pestaña 'Comercial' y pega la nueva clave de registro. Después de estos pasos, los créditos deberían sincronizarse correctamente y podrás usar la traducción automática sin problemas.
Si esta solución no resuelve tu problema o si parece desactualizada, te recomendamos abrir un nuevo ticket de soporte en nuestro foro de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/ y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: The client reported an issue with the property slider on the French version of their website, where the cover photo appears in the desired size, but subsequent photos are smaller. This problem does not occur in the English version. Additionally, there was a problem with a translation not being published, potentially due to a server connection issue or a previously created page not being fully deleted. Solution: We suggested monitoring the situation with the property images to see if the issue recurs with future listings, as it was initially observed with only one property. For the translation issue, we recommended checking the server connection and ensuring that any previously created pages were fully deleted. If these steps do not resolve the issues, we advised the client to try using the
Regenerate Thumbnails plugin
to rebuild all image sizes from the original files.
Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
