Problem: Le sélecteur de langue ne s'affichait plus sur la page des catégories de produits WooCommerce malgré la synchronisation correcte des traductions. Le client avait déjà vérifié et synchronisé les menus, l'entête, vidé la cache, et refait la traduction sans succès. Solution: Nous avons découvert que la page utilisait le même slug que la page de catégorie, ce qui créait une confusion. Nous avons changé le slug en « categories-des-produits ». Après cette modification, le sélecteur de langue fonctionne correctement.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et de vérifier la version du correctif permanent. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: Translated product galleries are not displaying correctly, even after unticking the 'Duplicate uploaded media from original' option. The client is trying to use fewer images in the translated version of the product, but after updating the translation, the original images are added again to the gallery. Solution: We recommend checking the WCML settings in your WooCommerce. Specifically, navigate to WooCommerce > WCML > Settings > Products Media Synchronization and disable the option: Display original images on the translated product front page if images not specified. Please test this setting to see if it resolves the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: Auf der .at-Domain wurden teilweise englische Strings, WooCommerce-Seiten und System- bzw. WooCommerce-E-Mails auf Englisch angezeigt, obwohl Deutsch als Standardsprache festgelegt war und deutsche Übersetzungen vorhanden waren. Zusätzlich wurde bei der automatischen Übersetzung gemeldet, dass Deutsch (Austria) nicht unterstützt wird. Solution: Die Lösung bestand darin, eine eigene Sprachdatei für Deutsch (Austria) zu erstellen und diese über Loco Translate zu hinterlegen. Dadurch wurden die WooCommerce-Seiten sowie die System- und E-Mail-Texte korrekt in Deutsch (Österreich) ausgegeben, und es erschienen keine englischen Inhalte mehr auf der .at-Domain.
Wenn Sie ähnliche Probleme erleben, empfehlen wir Ihnen, eine eigene Sprachdatei für Ihre spezifische Sprachvariante zu erstellen und diese entsprechend zu hinterlegen. Es könnte sein, dass diese Lösung veraltet ist oder nicht auf Ihren Fall zutrifft. Wir empfehlen Ihnen daher, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme bestehen, öffnen Sie bitte ein neues Support-Ticket.
Il problema verrà risolto nella versione 4.9.2. (Troppo tardi per la versione 4.9.1, in uscita a breve.)
Problem: If you're experiencing 404 errors on product category pages after activating WPML, it might be due to incorrect translation settings. Solution: We recommend checking the translation of your product categories in WPML. Specifically, ensure that the product category slug is correctly translated to match the original language setting. You can do this by navigating to WPML → String Translation and verifying that the 'product-category' is translated appropriately. If it's not, update the translation accordingly.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/.
Problem: After disabling some plugins including WCML to reduce website load, the client found that variable products in the second language on their website were missing options, making it impossible to select variations like 'magnetic clasp' and place orders, although the first language worked fine. Solution: We identified that the issue was related to the WPML Editor settings. For products, the WPML Editor needs to be active to maintain the functionality of variable products in multiple languages. We advised the client to ensure that the WPML Editor is enabled for products. This setting can be checked and adjusted via the WPML Editor configuration page in the WordPress admin area.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
Problema: Il cliente non riesce a tradurre alcune stringhe perché non vengono trovate da WPML. Inoltre, nonostante la traduzione di due stringhe in un processo pop-up in tre fasi, queste vengono mostrate tradotte nel primo step e in inglese nel secondo step. Tornando indietro, i pulsanti sono nuovamente in inglese. Soluzione: Abbiamo verificato che il problema non dipende da WPML. Le stringhe "Continue Shopping" e "Next step" sono presenti nel codice PHP del plugin e, in teoria, sarebbero traducibili. Tuttavia, il plugin le riscrive successivamente tramite JavaScript con testo fisso (hardcoded), il che impedisce a WPML di intercettarle o registrarle per la traduzione. Questo rappresenta una limitazione del plugin stesso. Consigliamo di contattare il supporto ufficiale del plugin e segnalare che le stringhe nel file JavaScript non sono rese traducibili secondo gli standard WordPress, ad esempio tramite
wp_localize_script()
o funzioni compatibili con le traduzioni.
Se questa soluzione non risolve il tuo problema o sembra non essere più attuale, ti invitiamo a verificare i problemi noti e a confermare che hai installato le versioni più recenti dei temi e dei plugin. In caso contrario, ti consigliamo di aprire un nuovo ticket di supporto qui.
Problem: The client is experiencing issues with their multilingual e-commerce site where the downloadable files for products are not correctly linked to their respective translations. Despite translating the product descriptions from French to English, the downloadable files (PDFs) remain in French when accessed from the English version of the product.
Solution: We recommend checking the translation of the URL for the downloadable files within the product translation interface. Here's a step-by-step guide to ensure the downloadable files match the language of the product page: 1. Navigate to the WPML -> Translation Dashboard. 2. Select the product and assign it for translation. 3. In the product translation editor, update the URLs for the downloadable files to point to the correct language version. 4. Confirm the changes and check if the downloadable files are now correctly linked. 5. If issues persist, consider re-enabling the Advanced Translation Editor (ATE) for better control over translations.
It's important to note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to translate the components of the 'Thank you' page in WooCommerce using the NextMove plugin into other languages. Despite following outdated documentation and attempting translations through String Translation and direct page translation, the components still appear in the original language, Russian. Solution: We recommend the following steps to resolve the issue: 1. Ensure each translation of the 'Thank you' page uses a unique slug. 2. After setting the unique slugs, re-save the permalinks for each language you are translating. This action should help the components of the page to display correctly in the intended language.
If these steps do not resolve the issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
