Problem: The client is setting up WPML for an English ecommerce store and experiencing issues when running the German translation on a separate domain. After configuring the domain to domain-name.de, products fail with a 'domain-name redirected you too many times.' error, and product categories trigger a 404 page with a strange URL. The product category structure is not correctly translated, and there is an unexpected '/e' added in the URL. Solution: We recommended deactivating all plugins except WPML, WPML Multilingual & Multicurrency for WooCommerce, and checking if the issue persists. This problem might be related to a known issue with WooCommerce Multilingual which causes too many redirects when using shop base with category permalinks. We advised the client to ensure they are using the latest version of WPML Multilingual & Multicurrency for WooCommerce, which includes a fix for this issue.
The client checked the .htaccess file and found the rewrite rules that triggered the redirect loop.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: Sie verwenden das WPML-Plugin in Kombination mit Elementor Pro und Astra Pro. Ihr Header wurde über den Customizer mit den Astra-Header-Elementen erstellt. Die Standardsprache ist Deutsch, und es gibt Übersetzungen in Englisch, Französisch und Polnisch. Der Kontakt-Button auf der deutschen Seite ändert sich automatisch alle paar Wochen auf die englische Version, während er in anderen Sprachen korrekt bleibt. Solution: Das Problem entsteht durch die Art und Weise, wie WordPress und WPML Übersetzungen laden. WordPress lädt automatisch die deutschen Übersetzungsdateien von Astra, bevor WPML die Strings scannt. Dadurch erkennt WPML die bereits übersetzten deutschen Strings als Originaltexte und nimmt fälschlicherweise an, dass Deutsch die Quellsprache ist. Um dies zu korrigieren, müssen Sie die tatsächliche Quellsprache in WPML auf Englisch setzen. Weitere Informationen finden Sie in der WPML-Dokumentation zur String-Übersetzung und zur Änderung der Quellsprache von Strings: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client activated the WPML plugin on their site and experienced an issue where the cart appears empty during the checkout process. Solution: We investigated the issue and found that it persists even when all WPML plugins are disabled. The client is using the Eventin plugin's custom checkout flow, which does not synchronize with the WooCommerce cart. This discrepancy is why the WooCommerce cart appears empty. We recommend checking if the Eventin and WooCommerce plugins are intended to work together or if there is a need for additional configuration to ensure compatibility.
If this solution does not resolve your issue or seems outdated, please visit our known issues page and confirm that you have the latest versions of your themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
Problema: Il cliente ha configurato Multicurrency con cambio con menu a tendina sul frontend e conversione automatica della valuta giornaliera sul nuovo sito salbini.com. Ha bisogno di sapere se il plugin WPML è compatibile con il Plugin ufficiale di Nexi per il sistema di pagamento, poiché il sistema di pagamento Nexi non viene mostrato quando si seleziona una valuta diversa dall'Euro. Inoltre, il cliente desidera che la conversione in Euro avvenga anche in caso di selezione di pagamento con Bonifico Bancario, accettando pagamenti esclusivamente in Euro.
Soluzione: Il plugin WPML non è presente nel nostro elenco ufficiale di compatibilità con il Plugin ufficiale di Nexi. Tuttavia, questo non implica necessariamente incompatibilità. Consigliamo di verificare direttamente con lo sviluppatore del plugin Nexi se questo supporta pagamenti in diverse valute. Per ulteriori dettagli sulla compatibilità dei plugin con WPML, visitare questa pagina.
La soluzione potrebbe non essere rilevante a causa di aggiornamenti futuri o perché non si applica al tuo caso specifico. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare i problemi noti su questa pagina, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni di temi e plugin.
Problem: The client is experiencing an issue where, after completing a checkout on their WooCommerce site with the WPML Multilingual CMS plugin activated, an error message appears, and the user is not redirected to the 'Thank You' page. However, the order is placed successfully, and the confirmation email is received. The issue does not occur when the WPML plugin is deactivated. Solution: We recommend the following steps to troubleshoot and potentially resolve the issue: 1. Confirm that all WPML and WooCommerce plugins, as well as your theme, are updated to their latest versions. 2. If the issue persists after updates, disable all plugins except for WPML and WooCommerce to check if the issue still occurs. 3. Test the checkout process with a new product. 4. Enable WordPress debugging to identify any specific errors related to WPML. To do this: - Edit the
wp-config.php
file and add the following lines before the comment '/* That's all, stop editing! Happy publishing. */':
file in the /wp-content/ directory for any WPML-related errors. 5. Share the full error message from the debug log with us for further analysis.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Проблема: Клиент пытается перевести атрибуты товаров WooCommerce через автоматический перевод, но после перевода текст на фронтенде переводится, а атрибуты остаются на исходном языке. Решение: Если вы столкнулись с аналогичной проблемой, мы рекомендуем следовать пошаговой инструкции по переводу атрибутов, доступной по ссылке: пошаговая инструкция. Также, пожалуйста, предоставьте отладочную информацию с вашего сайта, следуя инструкциям по ссылке: как предоставить отладочную информацию.
Если предложенное решение не актуально или не подходит для вашего случая, мы настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. В случае дальнейших вопросов, пожалуйста, откройте новый тикет поддержки.
Problema: Stai riscontrando un errore 404 quando clicchi sulle categorie dei prodotti nel tuo sito WooCommerce multilingue. Questo problema si verifica quando i plugin WPML sono attivi. Soluzione: Per risolvere questo problema, segui questi passaggi: 1. Vai in WPML → Impostazioni → Traduzione tassonomie. 2. Nella sezione Categorie di prodotto, assicurati che lo slug sia tradotto correttamente. 3. Clicca su Salva. Se dopo aver seguito questi passaggi l'errore 404 persiste, potrebbe essere necessario verificare ulteriori configurazioni o potrebbe trattarsi di un problema più specifico. In tal caso, ti consigliamo di visitare la pagina dei problemi noti di WPML, verificare la versione del fix permanente e confermare che hai installato le ultime versioni dei temi e dei plugin. Se il problema non si risolve, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: You are unable to access the German products from the dropdown menu on your website. Solution: First, we recommend re-saving the permalinks to potentially resolve the issue. You can do this by navigating to Settings → Permalinks in your WordPress dashboard and clicking 'Save Changes' without altering any settings.
Next, verify that the product-category slug has the correct translation in WPML → String Translation. Ensure that the slug field is not empty, especially if you choose not to translate it.
Additionally, we noticed that your PHP memory limit is quite low. To improve performance and stability, add the following line to your wp-config.php file just before the line that says /* That's all, stop editing! Happy publishing. */:
define( 'WP_MEMORY_LIMIT', '256M' );
If you are unsure how to modify this setting, please contact your hosting provider for assistance.
If these steps do not resolve the issue, we may need temporary access to your site to investigate further. Please provide this through the secure fields when you reply.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
