Problem: The client was experiencing issues with managing their website's URL after it changed, and they noticed duplicate URLs in their setup. They were unsure how to change the URL from https://cookie.bigrep.com/ to https://bigrep.com/ and why the URL was appearing twice. Solution: We advised the client to remove the WPML site key for the domain with issues by visiting https://wpml.org/account/sites, then generate a new key for that domain, and unregister and re-register WPML with the new key in their site's backend under Plugins > Add new > Commercial. Additionally, we explained that the URLs appearing, including the "cookie" one, are individual translation accounts used for each site and offered to hide them for the client.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to see or use the translation credits on their production site after declining to transfer credits from the staging site. They are unsure how to retrieve or transfer the translation credits to ensure they are available on the production site. Solution: 1. Verify the current credit balance on the site by navigating to WPML > Translation Management > Tools in the site's backend. 2. If the credits are not visible or if the client wishes to move credits between sites, they can manually adjust the credits via their WPML.org account. This involves: - Accessing https://wpml.org/account and using the "add/remove credits" button to manage credits. - Updating the site key at https://wpml.org/account/sites/, unregistering and re-registering WPML with the new key on the site. 3. Re-add the credits to the desired site by following the steps outlined in the documentation: How to Assign Automatic Translation Credits to Your Sites.
If these steps do not resolve the issue or if the information seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to use the 'copy code' button to transfer translation credits between their sites on Clerver.ch. They also faced issues with employing credits for translations, receiving messages to add more credits despite having them. Solution: We instructed the client to check the Automatic Translation ID via the WPML > Support > Troubleshooting section on their old.clerver.ch site. After identifying the available credits across different sites, we consolidated all credits to the client's current site. We provided a link to the documentation on how to assign automatic translation credits to sites: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. Finally, we confirmed the successful transfer and visibility of credits on the client's current site.
If this solution does not resolve your issue, or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problema: Stai cercando di visualizzare i crediti sul pannello WPML del tuo sito live ma non riesci a vederli all'interno di WordPress. Soluzione: Questo problema potrebbe verificarsi se hai disinstallato o resettato WPML, o reinstallato/configurato WordPress da zero, generando un nuovo ID account per la traduzione automatica. I crediti potrebbero essere rimasti bloccati nel vecchio account. Per risolvere, segui questi passaggi: 1. Visita https://wpml.org/account e clicca sul pulsante "aggiungi/rimuovi crediti" per trasferire i crediti al tuo account WPML.org. 2. Vai a https://wpml.org/account/sites/, rimuovi la chiave del sito corrente e genera una nuova chiave. 3. Nel backend del tuo sito web, vai su Plugin > Aggiungi nuovo > Commerciale, disregistra WPML dalla vecchia chiave e registrati nuovamente con la nuova chiave. 4. Segui i passaggi qui per riaggiungere i crediti al tuo sito: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
Se la soluzione proposta non risolve il problema o se sembra non essere più attuale, ti consigliamo di verificare i problemi noti su https://wpml.org/known-issues/, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin. In caso di ulteriori problemi, ti invitiamo a aprire un nuovo ticket di supporto.
