Problem: You want to translate a page from German to French, but when you try to add a translation, the translation editor does not open, and instead, the general WP editor is displayed. Solution: To activate the translation editor, follow these steps: 1. Edit any content (post, page, etc.) in the original language. 2. Go to the right column -> Language block -> Select the 'Translation Editor' option. 3. In the pop-up window, select the desired scope of the change. 4. Save the changes.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client reported that after translating Category or Page created using the Elementor Pro "Posts" widget with WPML, the product directory created with the "Posts" widget was missing on the translated page. Solution: We recommended adjusting the "Query" settings in Elementor Pro. The client followed our guidance, adjusted the "Query", and confirmed that the product listings on the category and page sections are now displaying correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client needed to translate product descriptions from Greek to Bulgarian while keeping English words unchanged. They also inquired about the behavior of the translation memory when deleting and retranslating products. Solution: We explained that when the client translates descriptions for products using automatic translation, these translations are saved into the translation memory. If the client edits and corrects a translation for a product, this updated translation is stored in the translation memory. For any new product created with the same description, it will automatically use the newly edited translation. However, for existing products, the client will need to manually update the description to apply the changes from the edited translation. Regarding the deletion and retranslation of products, the client can delete their translated products and retranslate them without using any credits, provided they do not delete the "primary" language of a product. We advised the client to perform a backup before proceeding.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
