Problem: The client was experiencing a 'Forbidden' error when switching languages on their website. They were concerned that updating plugins might cause the issue to recur.
Solution: We first asked the client to check if the issue still occurred, suggesting it might have been a temporary caching problem. If the problem persisted, we recommended a step-by-step troubleshooting process: 1. Ensure a full backup of the website and database. 2. Deactivate all plugins except for WPML and its addons, then check if the issue still occurs. 3. Reactivate each plugin one by one, checking for the error after each activation to identify any conflicting plugin. 4. If the issue continued, we advised repeating the steps with a default WordPress theme.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client wanted to add country names next to the flags in the WPML language switcher dropdown and was also experiencing an issue where the login/register option disappeared after integrating WPML.
Solution: For adjusting the size of the dropdown, we provided custom CSS:
To display language names next to flags in the dropdown, we instructed the client to go to WPML > Languages > Menu language switcher section, edit the settings, select the checkbox to show the language name, and save.
Regarding the issue with the missing login/register option, we suggested opening a new support ticket as per our Support Policy of handling one issue per ticket.
For the request to show country names instead of language names, we clarified that WPML does not support country names by default. We suggested that this could be achieved with custom coding using jQuery or by hiring a WPML contractor or front-end developer, as it falls outside our Support Policy.
Problem: The client was unable to find the title above the Contact Form 7 on their multilingual site, which displayed 'CONTÁCTANOS' in every language. Solution: 1. We confirmed that the client had installed the "Contact Form 7 Multilingual" plugin add-on and asked if they had followed the steps to translate the form button as outlined in our documentation: Using Contact Form 7 with WPML.
2. For the untranslated title, we suggested two steps: 2.1 Enable the "Look for strings while pages are rendered" option in WPML > String Translation, visit the page with the issue, and then search for the string again in WPML > String Translation. 2.2 If the string was not found, it might be an admin text, and we provided a link to the documentation on how to find and translate admin text strings: Finding strings that don’t appear on the String Translation page.
If this solution doesn't look relevant, please open a new support ticket here.
Problem: The client is inquiring about the impact of changing their domain structure so that casas4u.es becomes the main domain for the Spanish version of the website, and casas4u.nl redirects to casas4u.es/nl for the Dutch version, instead of the current setup where casas4u.es refers to casas4.nl. Solution: We recommend reviewing our guide on using a domain per language. This will help you understand how to configure your website's domains for different languages correctly. You can find the guide here: Using WPML with Different Domains Per Language.
If this solution doesn't look relevant, please open a new support ticket in our WPML support forum.
1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan
2- Go to WPML-> String Translation
3- Scroll down and click on the "Translate texts in admin screens »" link
4- Search for the needed strings
5- Select the strings
6- Click on the "Add to String Translation" button
7- Then click on the "« Return to String Translation" link
8- Translate the strings, clear the cache, and check the front end
