Problem: The client is experiencing an issue where the stat chart is not displaying on the French version of their site after updating the Houzez theme. This is a recurring problem that seems to arise with updates to the Houzez theme. Solution: 1. We recommended installing the latest version of the Houzez Theme on a test site to replicate the issue and confirm if it's a general compatibility issue between WPML and Houzez. Documentation on theme compatibility 2. We are communicating with the Houzez author to address and resolve these compatibility issues. In the meantime, we are applying a temporary fix to the client's site. 3. We are conducting tests ourselves to prevent any miscommunication and ensure a thorough understanding of the issue.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are using WooCommerce Add-ons with WPML string translation to display translated text on the frontend product page, but the original untranslated text still appears even after clearing both the site cache and the WPML cache. Solution: We investigated this issue and found no bug with WPML and the WooCommerce Product Add-Ons plugin. To resolve the issue, follow these steps: 1. Ensure all product categories are translated from the original language into the target language in WPML -> Taxonomy Translation. 2. Create global add-ons for the original language and add only the categories in that language. 3. In WPML -> Strings Translation, translate the add-ons labels into the target language. Following this workflow should resolve the display issues on the frontend.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where email notifications are not being sent when using 'Bulk Actions' on the order page due to a conflict between the WPML string plugin and your order plugin. This conflict arises because both plugins use the
woocommerce_order_status_changed
hook, and the WPML-related code switches the locale to English, interrupting the email sending process. Solution: We recommend adding the following code snippet to your theme's functions.php file after ensuring you have a full backup:
This code removes the WCML action that changes the locale when the other plugin calls
restore_previous_locale()
. With this adjustment, the process should complete correctly, and your emails will be sent as expected.
Please note that this solution might become irrelevant due to updates or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
