Problem: The client was unable to remove credits from their staging account at hostfullystag.wpengine.com and wanted to transfer them to a production account. They observed a discrepancy in credit amounts between the staging website and the WPML account. Solution: We moved the credits back to the client's main account to enable proper assignment to the desired production website. If you're experiencing a similar issue, we recommend checking your account for the updated credit balance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate new pages, but the tool in the backend indicates that you have no credits left, although your dashboard shows over 100,000 credits available. Solution: This issue might occur if you have uninstalled/reset WPML or reinstalled/set up WordPress from scratch, which generates a new automatic translation account ID, leaving the credits in the old account. Here's how you can resolve this: 1. Visit https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account. 2. Then, go to https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. In your website's backend, navigate to Plugins > Add new > Commercial, unregister WPML from the old key, and re-register it with the new key. 4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
