Problem: The client reported an issue with the property slider on the French version of their website, where the cover photo appears in the desired size, but subsequent photos are smaller. This problem does not occur in the English version. Additionally, there was a problem with a translation not being published, potentially due to a server connection issue or a previously created page not being fully deleted. Solution: We suggested monitoring the situation with the property images to see if the issue recurs with future listings, as it was initially observed with only one property. For the translation issue, we recommended checking the server connection and ensuring that any previously created pages were fully deleted. If these steps do not resolve the issues, we advised the client to try using the
Regenerate Thumbnails plugin
to rebuild all image sizes from the original files.
Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: El cliente tiene sitios que ha creado e instalado WPML y están registrados bajo su cuenta vitalicia, pero no aparecen en la lista de sitios en WPML.org. Solution: Si estás experimentando un problema similar, te recomendamos seguir estos pasos para verificar y resolver la situación: 1. **Accede al panel de administración de WordPress** de tu sitio. 2. Navega a **Plugins → Añadir nuevo**. 3. Haz clic en la pestaña **Comercial** para verificar el estado del registro del sitio. 4. Si el sitio está registrado bajo otra cuenta o no está registrado, verás opciones para registrar o desregistrar el sitio. 5. Si necesitas cambiar la cuenta de registro, **desregistra el sitio** y luego genera una nueva clave de sitio desde tu cuenta en WPML.org. 6. Regresa al panel de administración y usa la **nueva clave de sitio** para registrar el sitio bajo tu cuenta. Si después de seguir estos pasos el sitio aún no aparece en tu lista de sitios en WPML.org, o si la solución proporcionada aquí no es relevante porque está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, por favor visita nuestro foro de soporte.
Problem: You are experiencing a layout issue on the Arabic version of your website where some buttons appear visually disconnected or misaligned, affecting the user experience and visual consistency. Solution: We believe this issue may be related to how your current theme handles Arabic text. To confirm this, we recommend you: 1. Create a full backup of your site. 2. Temporarily deactivate WPML. 3. Go to Settings → General and set Arabic as the site language. 4. Check the buttons again — if the translations come from the theme, they should now appear in Arabic. If the issue persists with WPML disabled, it is likely theme-related. We recommend contacting the theme author for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues where your .htaccess file was unexpectedly modified during a plugin update, changing the RewriteBase and RewriteRule and causing all pages to become unavailable. You suspect that the WPML plugin is responsible for these changes. Solution: We want to clarify that WPML does not modify your .htaccess file. The issue might be caused by third-party code, possibly from an SEO plugin or other custom code, that uses the
flush_rewrite_rules(true)
function too frequently. To identify the source, we recommend searching your codebase for occurrences of
flush_rewrite_rules
using your IDE. Meanwhile, maintaining any current workaround should help prevent further issues while you test if this resolves the problem.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client wants to know if it's possible to: 1. Automatically delete all translations of a media file when the original is deleted, but only for media files, not for posts/pages. 2. Ensure that media uploaded in the primary language (English) is available in all other languages, but media uploaded in other languages should not be available in other languages. Solution: 1. Currently, WPML does not provide an option to apply automatic deletion settings exclusively to media files. This setting, if enabled, applies to all content types including posts and pages. 2. For the media availability settings, you can manually configure this in WPML → Settings → Media Translation. You should disable the option 'Automatically detect best options for translating image texts' and then set up the desired behavior for each language manually. For further customization, you might consider using WPML hooks. You can find a list of available hooks here: WPML Hooks Reference.
If this solution does not fully address your needs or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
