Not WPML issue

Problem:
The client reported that WPML was not fully installed on their second website, which was necessary for testing the carousel Media Translate feature.
Solution:
We checked the installation status and updated it accordingly. After the update, we confirmed that the issue was related to a validation problem, which we resolved. If you're experiencing similar issues, we recommend verifying that WPML is fully installed and functioning correctly on your site.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

Problem:
The client was experiencing issues with WPML not functioning correctly due to the WordPress REST API not responding as expected. Additionally, there was a compatibility issue with the Breakdance plugin, which was not working with WPML.
Solution:
1. We recommended checking if any security or firewall plugins were blocking REST API requests, or if the REST API had been disabled via the rest_enabled filter.
2. We suggested ensuring that server configurations or custom rewrite rules were not interfering with WordPress routing.
3. We advised the client to flush any existing cache memory that might be causing issues.
4. We increased the WordPress memory limit by adding the following code to the wp-config.php file:

/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '512M');

5. We confirmed that the Breakdance plugin is not compatible with WPML, as verified on https://wpml.org/plugin/breakdance/.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please do not hesitate to open a new support ticket for further assistance.

Problem:
The client was experiencing issues with menu item links and labels not updating correctly in the Spanish version of their site. Specifically, the link for 'Recetas' was incorrect, and the footer label 'Guarniciones' was not updating to 'Extras' despite being translated.
Solution:
The client resolved the issue by editing the menu items to different values, then translating them, and finally restoring the original English values and retranslating. This process seemed to trigger a cache refresh which resolved the issue. Additionally, the WPML support team had suggested verifying and updating translations via WPML → String Translation, synchronizing menus through WPML → WP Menus Sync, clearing site and browser cache, and checking server requirements including increasing the WP_MEMORY_LIMIT.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.