Problem: You have installed a plugin to translate your German website into English, but the product category is missing on the English translation page. Solution: We recommend checking the English language portfolios to see if the custom field "id_field" exists. This issue might be due to the "Order By" custom field condition not working correctly on the English language page. If the field is missing, adding it should resolve the problem.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is using WPML to translate their website but encounters issues with missing translations in certain sections. Translations only appear correctly when the 'Look for strings while pages are rendered' option is enabled. Disabling this option causes translations to revert to their original state. The client has tried clearing the WPML cache and syncing links without success. Solution: We suggest that this might not be a WPML issue but rather related to changes in how WordPress 6.7 handles language files and translations, particularly with WooCommerce. Here are the steps we recommend: 1. Review the developer advisory on translation loading changes in WordPress 6.7 at https://developer.woocommerce.com/2024/11/11/developer-advisory-translation-loading-changes-in-wordpress-6-7/ 2. Consider rolling back to an earlier version of WordPress as a temporary workaround. 3. Disable WPML and its addons to confirm if the issue persists, indicating it might not be related to WPML. 4. Check if the issue is resolved in the latest WordPress update 7.6.1. 5. If problems continue, contact the Woodmart support team for further assistance.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where all translations are missing after reverting your website to a previous date, and you're concerned about losing translations for which you've already paid. Solution: First, we recommend checking the translation memory where all translations are stored. You can retrieve your previous translations from there without incurring additional costs. Follow the steps in this screen recording: https://go.screenpal.com/watch/cZXFfInVquM to add the translations back to your pages. Additionally, you can initiate an automatic translation process for all pages; rest assured, you will not be charged again for translations that have already been paid for and are stored in the translation memory.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with a 3rd party plugin widget not translating correctly. Specifically, the titles on product filters and the 'Search Products...' placeholder are not appearing in the correct language. Additionally, the client mentioned that posts set to publish when the original is published are being published prematurely. Solution: For the translation issues with the widget, we recommend duplicating the category filter and assigning the appropriate language to each duplicate. This method should help ensure that the widget displays correctly in each language. For the issue of posts being published prematurely, ensure that the 'Publish the translated post when the original is also published' option is correctly configured to match your scheduling needs.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please do not hesitate to open a new support ticket at WPML support forum.
