Problem: The client is facing an issue where the newest blog post does not appear in the Post Grid, Post Timeline, and Post Carousel on the French and English versions of the homepage and blog page. Solution: We recommended the client to check if the post is still in drafts on the translated pages. If it is, they should publish it to ensure it appears in the translated versions. This can be done by editing the pages at the provided staging links and publishing the posts. Additionally, if the 'Publish the translated post when the original is also published' option is enabled, and posts are not publishing as expected, it might be due to third-party plugins or server delays.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing missing icons in the header after adding WPML to their site. This issue might be due to an invalid attribute being added to the
<img>
tag used for displaying flags in the language switcher. Solution: We recommend inspecting the
<img>
tag for the flag using browser developer tools and ensuring it contains the correct 'src' attribute instead of 'data-src'. If the 'src' attribute is missing, add it back. To identify if a theme or plugin is causing this issue, switch to a default theme like Twenty Twenty-One and disable all plugins except for Elementor, WPML, and its add-ons. Then, check if the issue persists. If the icons appear correctly, reactivate the plugins one by one to pinpoint the problematic one. Remember to back up your site and database before performing these tests.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance.
Problem: The client is experiencing several issues while translating pages on their website. These include incorrect page display with archive categories opening on the right, corrupted CSS settings after translation, inaccurate translations, and a 500 internal error when translating the home page. Solution: 1. For the issue of archive categories appearing on the right and corrupted CSS, we recommend editing the English language page by selecting the "No Sidebar" option in the page settings. This can be done by navigating to the page edit section in the admin panel. 2. To address the 500 internal error during homepage translation, we suggest enabling the debug log on your server to identify the cause. You can find instructions on how to do this here: Debugging in WordPress. 3. If you encounter a 'Request Timeout' error, please contact your hosting provider to increase the server resources, which should help prevent this issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
