Problem: The client reported performance issues on their site, suspecting a conflict between the Uncode theme and WPML. After testing with a default theme, the site ran faster, indicating a potential issue with the Uncode theme. Solution: We recommended checking the known issue with the Uncode theme, which involves a high number of database requests. The suggested workaround includes modifying the theme's functions.php file by adding the following line:
We also advised making a full site backup before proceeding with any changes. Despite these efforts, the client experienced no improvement, and further investigation suggested that the performance issues might not be directly related to WPML but could be due to other factors, including a recent Uncode update and a WooCommerce issue.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is experiencing issues with excessive scheduled actions in the WooCommerce 'wp_actionscheduler_actions' table when deleting translations of products in English, which were not removed when the original product in Spanish was deleted. This causes the database to exceed the limit of their hosting plan. Solution: We recommended clearing the cache and deactivating non-essential plugins before attempting to delete products to ensure the site has more resources available. Additionally, we suggested increasing the 'max_input_vars' limit from 3000 to 10000 with the hosting provider. For a more controlled environment, we created a staging site and discovered that the issue stems from a missing 'priority' column in the 'wp_actionscheduler_actions' table. The temporary fix involves running the following SQL command:
ALTER TABLE wp_actionscheduler_actions ADD COLUMN `priority` int(20) NOT NULL DEFAULT 10 AFTER `group_id`;
However, this is a temporary solution, and the client should seek a permanent fix from WooCommerce support.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problema: Si estás experimentando que algunos productos no se abren y la pantalla se queda en blanco, pero solo en el idioma español, mientras que en otros idiomas el sitio funciona correctamente, este resumen podría ayudarte. Solución: 1. Edita el producto en el idioma original. 2. Haz un pequeño cambio en el contenido. 3. Guarda los cambios y actualiza la traducción. Si después de seguir estos pasos el problema persiste, te recomendamos crear un sitio staging utilizando el plugin WP Staging para realizar pruebas sin afectar el sitio en producción. Asegúrate de tener una copia de seguridad del sitio completo que puedas restaurar en caso de ser necesario.
Si la solución proporcionada no resuelve el problema o parece irrelevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos relacionados, verifiques la versión del arreglo permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, puedes visitar nuestro foro de soporte.
Problem: The client reported that their website is very slow, affecting page loading and saving times. They have already increased memory allocation in the config file to 512M, deactivated all plugins except WPML, updated all software, cleared cache, and disabled unnecessary WPML features, but the issue persists. Solution: We asked the client to check if the website's performance has improved after running the "Database Tables Optimization" troubleshooting step, which fixed the issue.
If this solution does not apply or is outdated, or if the problem persists, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
