Problem: If you're experiencing a mix of German and English strings in WooCommerce settings and orders, even after updating to version 3.2.16, and deleting the files at
/wp-content/languages/wpml/
only temporarily fixes the issue before the files are regenerated. Solution: We recommend updating to the latest version of Germanized for WooCommerce Pro. The authors of this plugin have addressed and resolved the issue in their recent updates. If you continue to experience difficulties, please check for any related known issues at https://wpml.org/known-issues/, verify you have the latest versions of all themes and plugins, and confirm the version of the permanent fix. If the problem persists, we highly recommend opening a new support ticket with us for further assistance at WPML support forum.
Problem: You are trying to translate WooCommerce categories using WPML and encountering issues with malformed category translations when using automatic translation or the 'Copy to all languages' option. After translation, all categories appear as top-level (parent) categories, and the hierarchy structure is lost. Additionally, the 'Synchronize product categories assignment in content' button doesn’t seem to automatically translate categories. Solution: To resolve this issue, we recommend the following steps: 1. Create a test product. 2. Add all the categories to this product. 3. Translate this product. After completing these steps, you should see all the categories translated with the correct hierarchy. For more detailed guidance on translating all taxonomy terms at once, please check this guide.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client has set German as the default language on their site and translated it to English using WPML. However, many pages, including the cart page, are not functioning correctly in the English version. Solution: We recommend increasing the PHP memory limit as it is currently set very low, which may cause unexpected issues. If the problem persists after this adjustment, follow these steps: 1. Temporarily disable all plugins except for WPML, WPML Multilingual & Multicurrency for WooCommerce, and WooCommerce. Then, test the issue again. 2. Switch to the parent theme, Storefront, and test the issue once more to determine if the problem is related to the child theme or another plugin. If the issue still persists, enable WordPress debugging to identify errors: 1. Edit your wp-config.php file and add the following lines before the comment '/* That's all, stop editing! Happy publishing. */':
2. Replicate the issue. 3. Open the file /wp-content/debug.log and check for any WPML-related errors. 4. Copy and paste the full error message here for further review.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Estás trabajando en la traducción de tu sitio y necesitas desbloquear la clase de envío para poder asignar diferentes clases de envío según el idioma, pero encuentras que casi todo está bloqueado en la traducción y no puedes cambiar la clase de envío. Solution: Si necesitas urgentemente editar manualmente la clase de envío desde el editor de productos traducidos, puedes considerar modificar directamente el archivo JavaScript que bloquea estos campos en WooCommerce Multilingual. Deberás editar el archivo
y buscar la cadena "product_shipping_class" para eliminarla. Guarda los cambios después de editar. Es importante que todas las clases de envío existan y estén traducidas en los idiomas deseados. Recomendamos crear todas las clases de envío en el idioma predeterminado, traducir esas clases a otros idiomas según sea necesario, y luego abrir el producto traducido directamente en el editor clásico de WordPress. Este procedimiento debe realizarse siempre después de una copia de seguridad completa del sitio. Ten en cuenta que este cambio no forma parte de nuestro soporte oficial y cada vez que actualices el plugin WooCommerce Multilingual, el archivo editado será reemplazado, por lo que deberás aplicar nuevamente esta modificación manual si decides mantener esta solución.
Si esta solución no resuelve tu problema o si la encuentras irrelevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins.
Problema: Stai cercando di aggiornare gli elementi della pagina prodotto sul tuo sito utilizzando WPML. Vuoi che il blocco HTML sotto le informazioni del prodotto appaia come nella versione inglese e che le label degli attributi siano aggiornate. Inoltre, desideri che le immagini delle singole variazioni di prodotto siano visibili come nella pagina inglese, ma incontri problemi con il blocco HTML che non appare correttamente, le label degli attributi che non si aggiornano e rimangono in inglese, e le immagini delle variazioni di prodotto che non sono visibili. Soluzione: Se stai riscontrando questi problemi, ti consigliamo di andare su WPML → Taxonomy translation, selezionare l'attributo interessato e cliccare su Sincronizza. Questo dovrebbe risolvere il problema della visualizzazione e della sincronizzazione delle traduzioni.
Se la soluzione proposta non dovesse essere più rilevante, perché potrebbe essere datata o non applicabile al tuo caso, ti suggeriamo di aprire un nuovo ticket di supporto. Ti consigliamo vivamente di controllare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin.
Problem: The client is setting up WPML for an English ecommerce store and experiencing issues when running the German translation on a separate domain. After configuring the domain to domain-name.de, products fail with a 'domain-name redirected you too many times.' error, and product categories trigger a 404 page with a strange URL. The product category structure is not correctly translated, and there is an unexpected '/e' added in the URL. Solution: We recommended deactivating all plugins except WPML, WPML Multilingual & Multicurrency for WooCommerce, and checking if the issue persists. This problem might be related to a known issue with WooCommerce Multilingual which causes too many redirects when using shop base with category permalinks. We advised the client to ensure they are using the latest version of WPML Multilingual & Multicurrency for WooCommerce, which includes a fix for this issue.
The client checked the .htaccess file and found the rewrite rules that triggered the redirect loop.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: Nach dem Update auf WPML 5.5.3 wird ein neu übersetztes Produkt nicht mehr in den Sprachen FR und EN angezeigt. Beim Wechsel von DE auf EN erscheint ein "broken link", und die neu erstellten Produktsites mit eigenen URLs werden nicht korrekt verlinkt. Solution: Wir haben verschiedene Szenarien getestet, konnten das Problem jedoch nicht eindeutig reproduzieren. Ein mögliches Szenario könnte sein, dass der Übersetzungs-Post bereits vor dem eigentlichen Übersetzungsprozess angelegt und erst später manuell verknüpft wurde. Normalerweise wird der Timestamp vom Original 1:1 übernommen, daher sollte eine spätere Veröffentlichung einzelner übersetzter Posts unter normalen Umständen nicht auftreten.
Falls diese Lösung für Ihr Problem irrelevant erscheint, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: Sie verwenden das WPML-Plugin in Kombination mit Elementor Pro und Astra Pro. Ihr Header wurde über den Customizer mit den Astra-Header-Elementen erstellt. Die Standardsprache ist Deutsch, und es gibt Übersetzungen in Englisch, Französisch und Polnisch. Der Kontakt-Button auf der deutschen Seite ändert sich automatisch alle paar Wochen auf die englische Version, während er in anderen Sprachen korrekt bleibt. Solution: Das Problem entsteht durch die Art und Weise, wie WordPress und WPML Übersetzungen laden. WordPress lädt automatisch die deutschen Übersetzungsdateien von Astra, bevor WPML die Strings scannt. Dadurch erkennt WPML die bereits übersetzten deutschen Strings als Originaltexte und nimmt fälschlicherweise an, dass Deutsch die Quellsprache ist. Um dies zu korrigieren, müssen Sie die tatsächliche Quellsprache in WPML auf Englisch setzen. Weitere Informationen finden Sie in der WPML-Dokumentation zur String-Übersetzung und zur Änderung der Quellsprache von Strings: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client activated the WPML plugin on their site and experienced an issue where the cart appears empty during the checkout process. Solution: We investigated the issue and found that it persists even when all WPML plugins are disabled. The client is using the Eventin plugin's custom checkout flow, which does not synchronize with the WooCommerce cart. This discrepancy is why the WooCommerce cart appears empty. We recommend checking if the Eventin and WooCommerce plugins are intended to work together or if there is a need for additional configuration to ensure compatibility.
If this solution does not resolve your issue or seems outdated, please visit our known issues page and confirm that you have the latest versions of your themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
Problema: Il cliente ha configurato Multicurrency con cambio con menu a tendina sul frontend e conversione automatica della valuta giornaliera sul nuovo sito salbini.com. Ha bisogno di sapere se il plugin WPML è compatibile con il Plugin ufficiale di Nexi per il sistema di pagamento, poiché il sistema di pagamento Nexi non viene mostrato quando si seleziona una valuta diversa dall'Euro. Inoltre, il cliente desidera che la conversione in Euro avvenga anche in caso di selezione di pagamento con Bonifico Bancario, accettando pagamenti esclusivamente in Euro.
Soluzione: Il plugin WPML non è presente nel nostro elenco ufficiale di compatibilità con il Plugin ufficiale di Nexi. Tuttavia, questo non implica necessariamente incompatibilità. Consigliamo di verificare direttamente con lo sviluppatore del plugin Nexi se questo supporta pagamenti in diverse valute. Per ulteriori dettagli sulla compatibilità dei plugin con WPML, visitare questa pagina.
La soluzione potrebbe non essere rilevante a causa di aggiornamenti futuri o perché non si applica al tuo caso specifico. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare i problemi noti su questa pagina, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni di temi e plugin.
