WCML

Problem:
The client is experiencing an issue where, after completing a checkout on their WooCommerce site with the WPML Multilingual CMS plugin activated, an error message appears, and the user is not redirected to the 'Thank You' page. However, the order is placed successfully, and the confirmation email is received. The issue does not occur when the WPML plugin is deactivated.
Solution:
We recommend the following steps to troubleshoot and potentially resolve the issue:
1. Confirm that all WPML and WooCommerce plugins, as well as your theme, are updated to their latest versions.
2. If the issue persists after updates, disable all plugins except for WPML and WooCommerce to check if the issue still occurs.
3. Test the checkout process with a new product.
4. Enable WordPress debugging to identify any specific errors related to WPML. To do this:
- Edit the

wp-config.php

file and add the following lines before the comment '/* That's all, stop editing! Happy publishing. */':

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

- Reproduce the issue and then check the

debug.log

file in the /wp-content/ directory for any WPML-related errors.
5. Share the full error message from the debug log with us for further analysis.

If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Проблема:
Клиент пытается перевести атрибуты товаров WooCommerce через автоматический перевод, но после перевода текст на фронтенде переводится, а атрибуты остаются на исходном языке.
Решение:
Если вы столкнулись с аналогичной проблемой, мы рекомендуем следовать пошаговой инструкции по переводу атрибутов, доступной по ссылке: пошаговая инструкция.
Также, пожалуйста, предоставьте отладочную информацию с вашего сайта, следуя инструкциям по ссылке: как предоставить отладочную информацию.

Если предложенное решение не актуально или не подходит для вашего случая, мы настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. В случае дальнейших вопросов, пожалуйста, откройте новый тикет поддержки.

Problem:
You are unable to access the German products from the dropdown menu on your website.
Solution:
First, we recommend re-saving the permalinks to potentially resolve the issue. You can do this by navigating to Settings → Permalinks in your WordPress dashboard and clicking 'Save Changes' without altering any settings.

Next, verify that the product-category slug has the correct translation in WPML → String Translation. Ensure that the slug field is not empty, especially if you choose not to translate it.

Additionally, we noticed that your PHP memory limit is quite low. To improve performance and stability, add the following line to your wp-config.php file just before the line that says /* That's all, stop editing! Happy publishing. */:

define( 'WP_MEMORY_LIMIT', '256M' );

If you are unsure how to modify this setting, please contact your hosting provider for assistance.

If these steps do not resolve the issue, we may need temporary access to your site to investigate further. Please provide this through the secure fields when you reply.

This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
You are trying to add translated products to the product category pages on your English site, but they do not appear unless accessed directly via URL. Even after following documentation steps like syncing product variations and categories, updating product counts, and clearing the cache, the issue persists.
Solution:
First, we recommend running the 'Regenerate Product lookup tables' in WooCommerce → Status → Settings. If this does not resolve the issue, try 'Synchronize posts taxonomies' for Products in WPML → Support → Troubleshooting. If the problem still persists, it may be necessary for us to access your site directly to provide further assistance. In such cases, please provide temporary access (wp-admin and FTP) to a test site where the problem has been replicated.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum at WPML Support Forum.