Problem: The client is experiencing an issue where the HTML structure is not consistent between the original and translated pages when using WPML's Advanced Translation Editor (ATE). Solution: We conducted a test using the provided HTML markup and did not encounter any issues with the Custom HTML widget after making sure that the original HTML is formated properly. There is an unexpected whitespace in the original HTML markup that caused the issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: The client was experiencing licensing issues after pushing a staging site to the production site. Solution: We recommended checking the
wp-config.php
file to ensure that the
OTGS_INSTALLER_SITE_KEY_WPML
is placed before the line
/* That's all, stop editing! Happy blogging. */
. Placing it after this line can prevent it from working properly.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client was experiencing slow performance when opening the Advanced Translation Editor (ATE).
Solution: We identified that the issue was due to some duplicated records in the Translation Memory. We removed these records to resolve the problem. We recommend the client to clear all caches and cancel any existing jobs, then check the performance on the live site.
If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
