Problem: The client is experiencing issues with translating products on their WordPress site using WPML. The translations are stuck at 'in progress', and products are not being translated as expected. Solution: We have confirmed that all systems, including the Advanced Translation Editor (ATE), are now functioning correctly. There may be a short delay as the system processes a backlog of jobs. We recommend trying the translation process again and checking if the issue persists.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we highly recommend opening a new support ticket for further assistance at our support forum.
Problem: You are trying to translate a page or post using the Advanced Translation Editor (ATE) in WPML, but the editor doesn't load and keeps spinning. Solution: We recommend testing the ATE again to see if it works now. The issue should have been resolved. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate AltTexts for images included through the WP-Carousel plugin on your site, but when images are included through a carousel, there is no option to translate the AltTexts - they are always shown in English. Solution: We recommend modifying the WP-Carousel plugin's code to include WPML's filters for translating attachments. This change will allow you to translate the original media directly in the media library, without needing to translate the carousel or its meta-fields.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with the WPML Media Translation plugin where images uploaded while editing in different languages were not being associated correctly with those languages. Solution: We clarified that when using the WPML plugin, any images uploaded while editing a page are automatically associated with the language currently being used. For instance, if you're editing the Spanish version of a page, any image uploaded during this session will initially be linked to Spanish. You can then translate this image into other languages as needed. Similarly, images uploaded while editing the English version will be associated with English. This feature helps WPML determine the original language of media files.
If you're experiencing this issue, we recommend checking that you are uploading images in the correct language context. If the problem persists, please replicate the issue on our staging site here: WPML Media Staging Site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket for further assistance here.
