Problem: The client is unable to find or translate certain hardcoded strings within their theme, specifically in a template partial registered as an ACF block, despite running theme and plugin localization.
Solution: We recommended the client to: 1. Ensure they have a full backup of their website and database. 2. Perform these steps preferably on a staging or development site to avoid issues on the live site. 3. Update WordPress to the latest version. 4. Deactivate all plugins except for WPML and its String Translation add-on. 5. Scan the theme again and then search for the strings in the String Translation section.
Also make sure that for your custom hard-coded texts, these are using proper gettext() methods like _e() or __().
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend opening a new support ticket. Please also check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
