Problem: You've moved your site from a temporary development domain to a live production domain and updated the WPML site to the new URL, but are now seeing a migration wizard that prompts you to return to the development URL to retrieve a code, which is no longer accessible. Solution: We recommend clicking "Go back" in the bottom right corner and completing the migration banner as if you were registering a completely new site. You should then register the new site URL at https://wpml.org/account/sites/ and use the new site key to register WPML on your site. After completing these steps, please leave a comment with the old and new site URLs so we can manually merge the information from the old site URL to the new one in our system.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where their WPML license appears as expired on a new domain, despite having deregistered the domain from an old account. Solution: If you're encountering a similar issue, we recommend checking under Plugins → All Plugins in the “Commercial” tab on your WordPress site. Here, ensure that you have unregistered the old license key and entered the new one. If this solution does not resolve your issue or seems outdated, please visit our known issues page at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client was unable to buy credits for translating their website due to an error with VAT validation, specifically receiving the message: "Error communicating with the VAT validation server - please try again." Despite trying to log out and log back in, and re-entering the VAT number, the issue persisted. Solution: We identified that the issue was related to the VIES API, which occasionally becomes unresponsive, typically for short periods. We recommended the client to ensure that their VAT number is VIES enabled, which they confirmed. The VIES service resumed shortly after, allowing the client to successfully complete the transaction and purchase credits.
If you're experiencing a similar issue, we recommend checking if your VAT number is VIES enabled and attempting the transaction again after a short wait. If the problem persists, please visit our support forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are trying to set up pay-as-you-go for three websites, but when activating it on the first website, you encountered an error indicating that the payment was declined, despite the card being actively used for other transactions. Solution: We have determined that the payment was declined by your bank. We recommend contacting your card provider directly to find out why the payment was declined and to ensure that future transactions are processed successfully.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket with us.
Problema: Il cliente non riesce ad accedere al proprio account WPML con l'email desiderata e ha creato accidentalmente un account parallelo con l'email corretta. Soluzione: Se stai riscontrando problemi simili con il tuo account WPML e hai bisogno di modificare l'email o gestire account duplicati, ti consigliamo di contattare direttamente il nostro team di supporto. Puoi farlo utilizzando il seguente modulo di contatto: Modulo di contatto WPML.
La soluzione potrebbe non essere più rilevante a causa di aggiornamenti o modifiche nel tempo, o potrebbe non essere applicabile al tuo caso specifico. Ti consigliamo di verificare eventuali problemi noti su problemi noti WPML, di controllare la versione della correzione permanente e di assicurarti di avere installato le ultime versioni di temi e plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
