WCML

Problem:
The client reported that their stock is reduced multiple times when an order is processed, observing multiple stock reduction messages in both the original and translated languages. Despite using troubleshooting tools and clearing caches, the issue persisted.
Solution:
We suggested the client to:
1. Temporarily disable all WPML plugins.
2. Place a new order using the same product as in the problematic order.
3. Check if the same stock reduction issue occurs.
This test will help determine if the issue is related to WPML or another factor. If the problem persists even with WPML disabled, it confirms that WPML is not causing the issue. We also recommended testing with only WPML, WooCommerce Multilingual (WCML), and WooCommerce activated, while all other plugins are temporarily disabled, to rule out conflicts with third-party plugins.

The client found that the issue was caused by too many webhooks configured in the payment gateway.

Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket.

Problem:
After translating product category taxonomies, cusrev reviews are no longer displayed in the translated categories, showing "Keine Rezensionen vorhanden" instead. The synchronization of product categories does not resolve the issue.
Solution:
We recommend modifying the code in the Customer Reviews for WooCommerce plugin to ensure compatibility with WPML. Here are the steps:
1. Open the file at

...\wp-content\plugins\customer-reviews-woocommerce\includes\blocks\class-cr-reviews-slider.php

.
2. Navigate to line 156.
3. Replace the existing code block with the following:

} elseif ( has_filter( 'wpml_current_language' ) ) {<br />    // WPML compatibility<br />    global $sitepress;<br />    if ( $sitepress ) {<br />        remove_filter( 'comments_clauses', array( $sitepress, 'comments_clauses' ), 10, 2 );<br />        foreach ( $post_ids as $product_id ) {<br />            $trid = apply_filters( 'wpml_element_trid', NULL, $product_id, 'post_product' );<br />            $translationIds = apply_filters( 'wpml_get_element_translations', NULL, $trid, 'post_product' );<br />            foreach ( $translationIds as $translationID ) {<br />                $post_ids[] = (int) $translationID->element_id;<br />            }<br />        }<br />        $args['post__in'] = $post_ids;<br />    }<br />}

After applying this change, reviews should display correctly across all translated categories.

Please note that this solution might become outdated or may not apply to your specific case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.

Problema:
Nel tuo sito WPML sta causando confusione tra le lingue per quanto riguarda i titoli dei link: nella versione italiana tutti i titoli del menù mostrano quelli della versione inglese. Il contenuto e gli URL sono corretti, ma l'attributo title non viene distinto per lingua come dovrebbe.
Soluzione:
Se stai riscontrando questo problema, ti consigliamo di fornirci un accesso temporaneo (wp-admin e FTP) al tuo sito per permetterci di esaminare meglio la situazione. È importante effettuare un backup dei file e del database del sito prima di fornirci l'accesso. Assicurati di inserire le informazioni di accesso in modo sicuro e privato, seguendo le nostre politiche sulla privacy e sulla sicurezza.

Se la soluzione proposta non è più rilevante, perché potrebbe essere datata o non applicabile al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo vivamente di controllare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin.

Per ulteriore assistenza, visita il nostro forum di supporto.

Problem:
The client is experiencing 404 errors after translating the slug taxonomy of product categories and page URLs into different languages. Additionally, when translating the URL of the 'Nous contacter' page to Spanish ('contactanos'), the footer link in the Spanish version redirects to the French URL instead of the Spanish one.
Solution:
1. For translating product category slugs, we recommend using the WPML > Taxonomy Translation page. After translating, clear the caches (Object cache, WP Rocket) to ensure the translated product category pages work properly in the frontend.
2. For the issue with the page not showing in the correct language, ensure that the page is fully translated into Spanish. If it's not, it will fallback to the French version due to the 'Translatable - use translation if available or fallback to default language' setting in WPML > Settings. Change this to 'Translatable - only show translated items' to avoid such issues.
3. To update the page slug for 'contactanos', you can either edit the page in the admin area and switch to the Spanish language to update it manually, or use the option 'Translate' in the translation editor, which allows the slug to be included in the translation.

If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.