Problem: The client has translated their homepage, but the changes are not reflecting on the site. Additionally, some products have lost their featured images, and attempts to perform a bulk update for 3,000 products result in a 503 error. Solution: For the homepage translation not reflecting: 1. Clear all caches on the site, including server-level, CDN, and WordPress caching plugins. 2. Cancel any stuck translation jobs for the homepage via WPML → Translation Dashboard → Jobs. 3. Make a minor edit to the homepage in the default language and save it. 4. Resend the homepage for translation through WPML → Translation Dashboard.
For the issue with product featured images and the 503 error: 1. Pause any automatic translation processes in WPML to free up server resources. 2. Increase server resources like PHP memory limit or execution time to handle bulk updates.
If these steps do not resolve the issues or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with WooCommerce product translations not fully appearing, such as missing prices or add-to-cart buttons in certain languages, and encountering a false message in 'WooCommerce > WCML > Status' indicating untranslated products despite all appearing translated, this might be due to a specific database data corruption. Solution: We recommend the following steps to resolve this issue: 1. Use your hosting provider’s phpMyAdmin tool to run the following SQL query. This will set the related translation jobs to finished, which should correct the status of the affected products:
UPDATE wp_icl_translation_status SET status = 10 WHERE status = 0 AND needs_update = 0;
2. Navigate to Products → All → Trash in your WordPress dashboard and empty the trash. Please ensure to create a full backup of your website and database before performing these actions.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problema: El cliente experimenta problemas de redirección al intentar acceder a categorías de productos en su sitio web. Este problema solo ocurre cuando los plugins de WPML están activos, específicamente el 'WPML String Translation'. El problema es intermitente, ya que en el segundo intento, el acceso a la categoría funciona correctamente. Solución: 1. Verificar si existe alguna redirección configurada en el plugin RankMath que pueda estar afectando a las URLs de las categorías. 2. Compartir una URL específica donde se manifieste el problema para un análisis más detallado. 3. Proporcionar credenciales de acceso al sitio para que podamos investigar más a fondo. Es importante confirmar que se ha realizado una copia de seguridad del sitio que pueda restaurarse si es necesario.
Si esta solución no resuelve el problema o si parece no ser relevante debido a actualizaciones o diferencias en el caso, recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y asegurarse de que todas las versiones de temas y plugins estén actualizadas. Para asistencia adicional, puedes visitar nuestro foro de soporte.
Problem: There is a discrepancy in product variation names and IDs when viewed by different users in different languages. Specifically, the product 'Cake pop' with variation ID 1509 and SKU EVO7006 is incorrectly displayed as 'Pretty plump' with variation ID 107 and SKU EVO7003 for the German shop manager, while it displays correctly for the English-speaking account. Solution: We recommend updating the original language settings and ensuring both translations are correctly synchronized. Here are the steps we took: 1. We made a small edit to the original languages. 2. We updated both translations to ensure consistency across different user views. If you're experiencing this issue, we suggest following these steps to correct the product variation display in different languages. If the problem persists, or if this solution seems outdated or irrelevant to your case, please visit our known issues page and check for any related issues. Also, ensure you have the latest versions of themes and plugins installed. If needed, do not hesitate to open a new support ticket through our support forum for further assistance.
Problem: El cliente necesitaba ayuda para traducir una página de carrito en su sitio de WooCommerce y no encontraba la opción para hacerlo. Solution: Le recomendamos dos métodos principales para traducir sus páginas con WPML: 1. Desde la lista de Páginas: - Ir a Páginas → Todas las páginas en el escritorio de WordPress. - Buscar la página que se desea traducir y, en la columna de idiomas, hacer clic en el icono de más (
+
) junto al idioma al que se quiere traducir. - Esto lleva al Editor de Traducción Avanzado de WPML, donde se pueden añadir las traducciones manualmente o automáticamente si se dispone de créditos de traducción. - Completar y guardar la traducción. 2. Desde el Panel de Traducción de WPML: - Ir a WPML → Translation Dashboard. - Seleccionar la página o páginas que se desean traducir marcando las casillas correspondientes. - Elegir el idioma y la opción de traducción deseada. - Añadir los elementos a la cesta de traducción y proceder a traducirlos. - Completar la traducción en el Editor de Traducción Avanzado. Además, proporcionamos una guía específica para traducir páginas de carrito en WooCommerce que se puede encontrar en este enlace. Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problem: The client reported an issue where WPML changes product IDs to translated product IDs when WooCommerce is looking for the master product ID to complete an order. This mismatch prevents WooCommerce from completing the order or sending out the completed order email, and also affects Klarna order management's ability to capture the order. Solution: We acknowledged the issue as a known problem and informed the client that it should be fixed in the upcoming WCML 5.5.4 release. We recommended that the client wait for this new version and then verify if the issue is resolved. If the problem persists after updating, we advised the client to contact us again for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using WordPress with WooCommerce and WPML, and you encounter issues in the Advanced Translation Editor where all images are treated as translatable content. This causes the page to be marked as "not fully translated" until every image item is manually confirmed. You face challenges with no option to bulk copy or confirm images, unnecessary consumption of translation credits, and duplicated image entries in the editor, leading to a slow translation workflow. Solution: Currently, it is not possible to exclude product images from appearing in the Advanced Translation Editor; this is the intended behavior to facilitate the translation of image-related content such as titles, alt text, and captions.
For further assistance, please visit our support forum at WPML Support Forum.
Problema: Se stai riscontrando problemi con la visualizzazione delle variazioni nei prodotti tradotti, il problema potrebbe essere legato ai Product Add-ons che non appaiono nelle traduzioni. Soluzione: Per risolvere questo problema, è necessario tradurre manualmente i Product Add-ons. La traduzione automatica tramite l'Editor di Traduzione di WPML non è supportata per gli Add-ons. Puoi seguire i passaggi dettagliati nella documentazione ufficiale del plugin per tradurre correttamente i Product Add-ons con WPML. Inoltre, ti abbiamo preparato un video che potrebbe aiutarti a capire meglio il processo: guarda il video qui.
Se la soluzione proposta non dovesse essere più rilevante o non risolvere il tuo problema, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di verificare le questioni note, di controllare la versione della soluzione permanente e di confermare che hai installato le ultime versioni dei temi e dei plugin.
Problem: If you're experiencing automatic URL changes for products in different languages on your WooCommerce site, like the issue reported where the AU language URL for a product changed unexpectedly. Solution: First, ensure that you have all necessary WPML add-ons installed for WooCommerce and other plugins. This setup is crucial for correct translation handling. You can check and install the required plugins from your WPML plugin page. Secondly, for translating product slugs specifically, you should configure the settings in WPML. Go to WPML -> Settings -> Translated documents options -> Page URL. For detailed guidance on translating slugs, visit the Translating Page Slugs documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: If you're experiencing issues where your translated WooCommerce product URLs are not reflecting the correct language (e.g., a French product still shows /produkt/ instead of /produit/), follow these steps to resolve the issue. Solution: 1. Check the translation in WPML → String Translation: - Go to WPML → String Translation. - Search for the product slug string. - Ensure it has the correct French translation and is not empty or incorrectly translated. 2. If the issue persists, try deleting the slug in WPML → String Translation, then: - Go to Settings → Permalinks. - Resave the permalinks. - Try again to translate from the Store URLs section in WCML.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
