Problem: You are encountering unexpected references to the Rank Math plugin in the WPML settings, even though you have uninstalled the plugin. Solution: We recommend checking your database for any remaining custom fields related to Rank Math. If you find any, please remove these entries. Always ensure to back up your database before making any changes. Additionally, regarding your question about sitemaps, it's important to note that if you are using a single domain for multiple languages, you should only have one sitemap (domain.com/sitemap.xml) that includes posts from all active languages.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: The client is experiencing incorrect alignment of the language switcher on their site, which is likely caused by the theme's CSS rather than WPML itself. Solution: 1. We recommend switching to a default theme to verify if the issue persists. If the alignment is correct with the default theme, the issue is with the custom theme's CSS. 2. To adjust the CSS for the language switcher, you can add CSS at WPML > Language > Language Switcher Options > Additional CSS. For responsive adjustments, set up a CSS media query: For more details on CSS media queries, visit https://www.w3schools.com/Css/css3_mediaqueries_ex.asp
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to add a language switcher to your site using WPML but cannot find the option to do so. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure that your site meets WPML’s minimum requirements, which you can check here: WPML Minimum Requirements. 2. Make sure your theme and plugins are up to date. 3. Follow our guide to properly add the language switcher, available here: Language Switcher Options Guide. If the issue persists, please provide the debug report in the Debug Information box. You can find instructions on how to do this here: Provide Debug Information. Additionally, let us know if you're having trouble adding the language switcher from the WPML >> Languages page or if it’s not appearing on the frontend of your site or a specific page.
This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML Support Forum.
Problem: You are using WPML for automatic translation on a site currently under development, and you've noticed that some content is not being translated automatically. Solution: If you're experiencing issues with content not being automatically translated, it might be due to the content being pulled from an external source, such as Facebook feeds. This type of content cannot be translated directly by WPML because it does not reside within your site's database. We recommend checking if the untranslated content originates from such external sources.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is working on a site under development and wants to remove the background of the WPML language switcher. Solution: We recommend adding the following CSS code to your site to make the background of the language switcher transparent. You can add this code by navigating to your site's backend > Appearance > Customizer > Custom CSS area:
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the copyright text in the Astra theme on your website, but you are unable to find the string in WPML. Solution: We recommend trying two methods to locate and translate the string: Method 1: Navigate to WPML > String Translation. At the bottom of the page, there is a checkbox labeled "Look for strings while pages are rendered". Enable this option, visit the front end of your site where the string appears, and then return to WPML > String Translation to search for the string. Method 2: If the string is not visible in WPML > String Translation, it might be categorized as an admin text string. You can find more details on how to locate and translate admin text strings here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: You are trying to translate the footer on your website using WPML but cannot find the option to do so. Solution: We recommend following the steps outlined in a similar support ticket which successfully resolved the footer translation issue with the Astra theme. You can find the detailed steps and a helpful video tutorial here:
If these resources do not resolve your issue, we may need to access your site to investigate further. Please ensure you back up your site before providing any access details, following our Privacy and Security Policy.
If the solution provided here becomes outdated or does not apply to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem: The client is experiencing an issue where the WPML MySQL database is too large. Solution: We recommend following the steps outlined on the WPML documentation page to reduce the size of the WPML MySQL database.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needs to know how to change the languages of pages using WPML. Solution: If you're experiencing difficulties in changing the language of pages on your website using WPML, it's important to clarify whether you want to change the default language of the entire website or just translate specific pages into different languages. To proceed effectively, please specify your exact needs so we can provide the most accurate guidance.
If the provided solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The 'read more' button on the Testimonials and Blog pages is not translating. Solution: If you're experiencing issues with the 'read more' button on your site, we recommend following these steps to potentially resolve the issue: 1. Navigate to WPML → String Translation. 2. Enable the option 'Look for strings while pages are rendered'. 3. Visit the page where the 'read more' button is not working. 4. Return to WPML → String Translation and check if the string for the 'read more' button has been registered. 5. If found, translate the string accordingly. For more detailed guidance, please refer to our documentation on finding and translating strings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to find the correct string for the 'checkout' text on their multilingual website and needed assistance with accessing the correct translation interface. Solution: We recommended navigating to the specific URL for the WPML String Translation page where the 'checkout' string can be managed. This can be done by accessing this link.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: The client is experiencing spacing issues on their website pages, where many spaces are not working properly. Solution: We reviewed and corrected the translated page options to ensure they display correctly. We recommend the client to check their website now. Additionally, it's important to verify the padding settings on the pages, as this could also affect spacing. Here is a tutorial on checking and adjusting padding: https://go.screenpal.com/watch/cZjtbvVRfpX.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your case, please visit our known issues page at https://wpml.org/known-issues/ and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML Support Forum.
Problem: The client is experiencing an issue where the date format works correctly on article pages but not on the home pages, specifically within the Card Post Carousel module of the 'Unlimited Elements for Elementor' plugin. Solution: We recommend checking with the plugin author to see if there is a way to force the Card Post Carousel to use the 'date_format' from WordPress settings. This might involve customizing the plugin settings or adding specific code to ensure the date format is consistent across all pages.
If this solution does not resolve the issue or seems outdated, we advise opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
