Problem: The client is experiencing issues with language assignments on their WordPress site using WPML and WooCommerce. Initially, all content was created in English, but after adding Greek and mistakenly setting it as the default language, WPML assigned all existing content, including WooCommerce product categories, as Greek. Changing the default language back to English did not resolve the issue, as many product categories are still assigned to Greek. Solution: We recommend resetting WPML and reconfiguring it with the correct language settings if the client has no translations yet or only a few that can be redone. Here are the steps: 1. Go to WPML → Support and click the Troubleshooting link. 2. In the Reset section of the Troubleshooting page, select the 'I am about to reset all translation and language data' checkbox. Then, click the 'Reset and deactivate WPML' button. Documentation on doing a WPML reset Please ensure to back up your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
