Problem: After updating WPML, you can't use the translation dashboard due to PTC activation and WPML requesting context settings. Attempts to save context settings show as saved but without actual changes. Additionally, you encounter an 'ApiAuthenticationError::InvalidSignature' and error 403 when making requests to specific WPML API URLs. You also face issues disabling PTC and have tried unregistering and re-registering the site multiple times without success. Solution: The issue stems from the site key being incorrect because the website URL is registered under a different active WPML user. To resolve this, the site needs to be unregistered from the other user's account before you can register it under yours. If the other user is part of your organization, coordinate with them to manage the registration. The username associated with the other account is 'riina'. If you're unsure who this might be or need further assistance, we recommend contacting us directly through our contact form.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to install the WPML plugin using the OTGS Installer, but it is not working across multiple websites. Solution: If you're experiencing this issue, we recommend following these steps to resolve it: 1) Visit https://wpml.org/account/websites/ 2) If the site URL is already registered, delete it from the list. 3) Re-enter the site URL to create a new site key. 4) Click "Show key" and copy it. 5) Go to Plugins > Install > Commercial (tab) on your WordPress dashboard and enter the key to re-register WPML. If WPML is still registered there, de-register it first.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: If you're encountering an error message 'Change the field group translation setting', seeing a lock icon when trying to update content, or having issues updating the WPML plugin, here are the steps to resolve these issues. Solution: 1) For the error message 'Change the field group translation setting', it's actually a warning indicating a needed adjustment. Set the ACF Field Group to 'Do not translate'. More details can be found here: https://wpml.org/errata/advanced-custom-fields-field-group-should-be-set-as-not-translatable/ 2) If the WPML plugin won't update, it might be due to the site still being registered under an old domain. To fix this, go to WPML → Plugins → All Plugins, open the Commercial tab, click 'Unregister' at the top right, and then add the new site key from your WPML account: https://wpml.org/account/sites/ 3) If you encounter a lock icon when updating content, this is expected unless translation preferences are configured. Set your preferred translation option as explained here: https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/translating-the-acf-options-page-custom-fields-with-wpml/#translating-options-page-custom-fields If these solutions do not resolve your issues or seem outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
