Problem: If you're experiencing issues with being redirected to the homepage when trying to enter product categories in the German version of your website, it might be due to incorrect translation settings. Solution: We recommend checking the translation of your category slugs in WPML. Here's how you can fix it: 1. Go to WPML → String Translation. 2. Search for 'product-category' and check its translation. 3. Ensure that the translation matches the expected slug in the URL (e.g., 'produkt-kategorie' for German). 4. Correct the translation if necessary to ensure it aligns with your URL structure.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to display order details on the 'Thank You' page at the final step of a purchase, but the order details do not appear on the translated language page, although they appear correctly on the main language page. Solution: We recommend updating to the latest version of WCML, specifically v5.5.3.1, which includes a fix for the order-received endpoint. Before updating, please ensure you take a full site backup. Also, update all WPML plugins to their latest versions to ensure compatibility and functionality.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is facing an issue where the correct variation options (50 ml and 250 ml packaging) are not displaying on the Lithuanian version of a variable product page. Instead, only a placeholder 'Pasirinkite parinktį' appears. This issue occurs when the Lithuanian product is connected as a translation of the English product. Despite the attribute terms for 50 ml and 250 ml existing in all languages and appearing translated in the admin, the dropdown fails to show the correct options.
Solution: We recommend the following steps to address the issue: 1. Run WPML and WooCommerce Multilingual (WCML) Troubleshooting Tools: - Navigate to WPML → Support → Troubleshooting and run the relevant options, particularly those related to synchronization. - Go to WooCommerce → WooCommerce Multilingual & Multicurrency → Settings, find the 'Troubleshooting' link at the bottom right, and run synchronization tools for product attributes and variations. 2. Clear all caches including any caching plugins, server cache, and browser cache. 3. Manually refresh product attributes and trigger a translation update: - Edit the product in its original language (English), go to the Product data section, then the Attributes tab, resave the product attributes. - Make a temporary edit to the product description, save the product, and update the translation. 4. Update translations using the WPML → Translation Dashboard. 5. After the translation is updated, remove any temporary changes made to the product description, save the product again, and update its translation if necessary. 6. Verify if the Lithuanian product page now displays the correct variation options.
If these steps do not resolve the issue, it may require a deeper investigation into the database or further technical intervention. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for personalized assistance at WPML support forum.
Problem: After updating to version 5.5.3, you are encountering a fatal error on the payment page when making a payment in a language different from the original. The error is related to the 'woo-stripe-payment' plugin where it fails to get the currency from an order object, which turns out to be false. Solution: If the issue persists, try disabling and re-enabling your theme, as this approach resolved the issue. Additionally, ensure that your theme and all plugins are updated to their latest versions.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/ and verify the version of the permanent fix. If necessary, do not hesitate to open a new support ticket for personalized assistance.
