Problem: The client reported a critical issue on the translated version of their website where shipping fees were not displayed correctly. Specifically, 'Taiwan' could not be selected as a shipping country, and the shipping fees for 'China, Hong Kong, and Macau' were either incorrect or not displayed at all.
Solution: We identified that there might have been a stuck value in the database. To resolve this, we added a shipping cost to the field, observed the incorrect display, and then removed the value and saved the settings again. This action helped to refresh the database entries and corrected the display of shipping fees on the live site. We recommended the client to check if the issue was resolved on their staging site first, and then apply the same steps on the live site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
