Problem: The client needs to display different decimal separators for invoices in English and German on a WooCommerce site, both using the Euro currency. The client found the necessary string for the decimal separator but it was registered and locked, preventing changes. Solution: 1. Set the default decimal separator in WooCommerce to a period (.) for English, which is the site's default language. Navigate to WooCommerce → Settings → General → Currency Options and set the Decimal Separator to a period (`.`). 2. To adjust the decimal separator for German, use WPML's String Translation. Go to WPML → String Translation and click on the Admin Texts Translation link here. Search for `woocommerce_price_decimal_sep`, check the box, and click "Add to String Translation". 3. In WPML → String Translation, search again for `woocommerce_price_decimal_sep`. For German, set the translation value to a comma (`,`), and leave the English version as is.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket here.
Проблема: На многоязычном сайте, переведенном на 3 языка, возникает проблема с начислением доставки после смены языка. При выборе языка отличного от исходного (английского), стоимость доставки в корзине показывается как "0" (null). Решение: Если вы столкнулись с аналогичной проблемой, убедитесь, что способ доставки правильно переведен. Мы рекомендуем следовать этой инструкции. Если после проверки настроек в соответствии с документацией проблема не решена, попробуйте обновить перевод товара. Для этого внесите изменения в оригинальный товар, сохраните его, а затем завершите перевод в редакторе переводов WPML.
Это решение может быть неактуальным или не подходить для вашего случая. Мы настоятельно рекомендуем проверить список известных проблем, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: The client is unable to see the 'add to cart' option on the translated Italian page of their product. Additionally, the translated product does not appear alongside other items on the Italian shop page. Solution: First, ensure that the translated version of the product is published and visible on the website. It's also important to check that the product in the original language is displayed on the Shop page. If these steps do not resolve the issue, we recommend checking for any known issues related to this problem at https://wpml.org/known-issues/. Please verify that you have installed the latest versions of all themes and plugins.
If the problem persists, please open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're experiencing issues with characters such as \' and \" being escaped in WooCommerce emails when using the Tickera plugin alongside WPML, where these characters appear as /\' and /\" in the email's subject and content, but not in the footer. Solution: We recommend following these steps: 1) Ensure that all your WPML plugins, WooCommerce, and WordPress are updated to their latest versions. You can check for updates by navigating to Plugins > Add New > Commercial > Click “Check for updates”. 2) Test if the issue persists by disabling all other plugins except for WPML and WooCommerce. This can help determine if there's a conflict with another plugin.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue with black thumbnails on their translated page. They attempted to duplicate featured pictures in WPML > Settings > Media translation, but it didn't resolve the issue. The thumbnails remain black on the translated page, and the client is looking for a way to fix this issue massively instead of one by one. Solution: First, ensure that the translation is marked as "Update needed" and then click on it to re-save the translation. If this does not resolve the issue, try the following steps: 1. Go to the product in the default language, click on "quick edit", and update. 2. If the above does not work, switch to the secondary language, go to products, click on "quick edit", and update there. If either of the above solutions works, you can bulk select the products and then do a bulk "quick update". Alternatively, you can go to WPML->Translation Management, filter by products, select the products in question, and send for automatic translation. If they are already translated 100%, no credits should be charged, though it's recommended to test this with a small batch first.
If these solutions do not apply to your case or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problema: El cliente tiene un sitio web con WooCommerce, con portugués como idioma principal y español como secundario. Necesita subir una planilla de productos en español para traducir automáticamente al idioma secundario, o subir otra planilla en portugués para actualizar el idioma principal. Solución: Si estás experimentando esta situación, te recomendamos importar los productos originales junto con sus respectivas traducciones. Puedes encontrar la guía detallada para realizar este proceso en WPML Export and Import. Esto permitirá que las traducciones se conecten adecuadamente.
Es posible que esta solución pueda ser irrelevante debido a que está desactualizada o no se ajusta a tu caso. Si es así, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente revisar los problemas conocidos en problemas conocidos de WPML, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.
Problem: You are trying to translate a product from Polish to English and add it to the cart, but the product appears as out of stock and does not display an 'Add to cart' button. Solution: If you're experiencing this issue, we recommend checking the settings in WooCommerce → WooCommerce Multilingual & Multicurrency → Currencies. Specifically, look for the option 'Show only products with custom prices in secondary currencies' and ensure it is disabled. This setting can hide the 'Add to cart' button for some products when enabled.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using WooCommerce with WPML and have encountered an issue where Quick Edit is disabled for some products. The message displayed is: 'Quick edit is disabled for product translations. Please manage product translations from the Translation Dashboard.' Solution: We have intentionally disabled the Quick Edit option for product translations to prevent potential issues, as product parameters are synchronized with the original product. Unfortunately, there is no option to enable Quick Edit for all products. However, you can try using the bulk edit feature as an alternative method for editing products.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is facing an issue where the 'add to cart' button is not appearing on French product pages, affecting e-commerce functionalities on the French version of the site. Solution: The site is using BeTheme, and a product template was causing the problem. The client has deleted this template, and the problem is now resolved.
