Shekhar Bhandari

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I've tried 4 times to get this resolved with your support desk. For instance reiew the steps that did not solve the problem below: WPML Support Bot : Hi, before assigning your chat to Laura, please describe in details, what is happening - note that there are buttons below that can help you add debug information, screens and more sorenP : Hi, our da language redirects are not working properly. All links are checked and translations available. Thought we had it fixed with a supporter from wpml yesterday but the problem is back again today. Have tried this: Could you please go to WPML-> Support ->Troubleshooting and click the below buttons: + Clear Cache in WPML + Set Language information + Fix element types collation + Remove ghost entries from the translation tables + Assign translation status to duplicated content From sorenP : check out this [\"https://www.gluu.biz/da/\"]https://www.gluu.biz/da/ Laura : if it was fixed with troubleshooting option and now you see it again, it\'s very likely to be a server issue Laura : Do you have any server cache enabled? sorenP : well CDN via Wpengine Laura : can you try to disable it, run again the troubleshooting option and see if the problem happens again? Laura : also check if you have any automatic process going on everyday, like automatic backups and cronjobs sorenP : I have purged all those caches and it didn\'t help sorenP : we have automatic backups Laura : it might be that sorenP : I have disabled CDN and run all the wpml commands again. Still not working. sorenP : the da page redirects to a page but that is not set in our redirects so it must be something else, I think. Laura : what is in your .htaccess? sorenP : where do I see that? Laura : in your site\'s root sorenP : can\'t find it via the WP admin interface Laura : because you can\'t find it here Laura : you need to access your site via FTP sorenP : I don\'t know how sorenP : can I give you access below? Laura : I need FTP access, if you don\'t know the credentials I can\'t do anything Laura : you can ask your hosting sorenP : I can give you those in the form below Laura : if you have FTP credentials, you can access your site by FTP yourself sorenP : I don\'t know how to do that but have submitted them below Laura : I\'d suggest you learn how to access via FTP as it may be the only access you have, if some plugins broke the interface sorenP : I don\'t normally do this but the site is down. Laura : I\'m getting a timeout error Laura : you should check this with your hosting, it might be related to your issue Laura : most hosting have a file manager application or similar, you should be able to retrieve the .htaccess file that way sorenP : you can access this right? [\"https://www.gluu.biz/\"]https://www.gluu.biz/ sorenP : so it is a redirect issue Laura : it\'s not a redirect issue Laura : If I open [\"https://www.gluu.biz/\"]https://www.gluu.biz/ and then switch the language, the page is seen correctly sorenP : it works again but the problem is very regular and related to language redirects that wpml is supposed to manage Laura : as I already said, when there is this kind of issues, it\'s very likely to be cache or server related Laura : I spoke with my colleagues and we all agree it has to be some kind of caching issue, but we can\'t determine how it happens Laura : You should contact your hosting\'s support and see if they have some kind of logs that can help us understand what happens The state of this thread is: Resolved SorenP

Bad customer service overall... MikaelG-6

Nothing bothered me, it's just that right now, I am working with your colleague Dražen Duvnjak on this issue: https://wpml.org/forums/topic/split-translations-basket-not-working-with-redis-cache/ As he he most familiar with our particular setup, it may be easier for him. Having said that, Shekar is certainly a very good supporter too! Kind regards, Henri Dan

short instructions, difficult to understand. Cassandrap

Nothing bothered us. We would like to continue with Andreas on this topic. We could not reply in our previous thread on this topic. A.m.L

No special reason, just wold like this (and my previous) ticket(s) to be attended. Thanks. Fabio Fava

He couldn't help me! AhmadQ

Responsible man LimS-5

hello i Tais

Misunderstandigs - the help led to knowhere while I needed to spend a lot of time performing Mr Bhandari's instructions. It was all meant well but the issue could not be solved in this way in a reasonable time. PawelZ-11