WCML

Problem:
The client is setting up WPML for an English ecommerce store and experiencing issues when running the German translation on a separate domain. After configuring the domain to domain-name.de, products fail with a 'domain-name redirected you too many times.' error, and product categories trigger a 404 page with a strange URL. The product category structure is not correctly translated, and there is an unexpected '/e' added in the URL.
Solution:
We recommended deactivating all plugins except WPML, WPML Multilingual & Multicurrency for WooCommerce, and checking if the issue persists. This problem might be related to a known issue with WooCommerce Multilingual which causes too many redirects when using shop base with category permalinks. We advised the client to ensure they are using the latest version of WPML Multilingual & Multicurrency for WooCommerce, which includes a fix for this issue.

The client checked the .htaccess file and found the rewrite rules that triggered the redirect loop.

For more details, please visit WooCommerce Multilingual too many redirects error.

If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

Problem:
The client is experiencing an issue where, after completing a checkout on their WooCommerce site with the WPML Multilingual CMS plugin activated, an error message appears, and the user is not redirected to the 'Thank You' page. However, the order is placed successfully, and the confirmation email is received. The issue does not occur when the WPML plugin is deactivated.
Solution:
We recommend the following steps to troubleshoot and potentially resolve the issue:
1. Confirm that all WPML and WooCommerce plugins, as well as your theme, are updated to their latest versions.
2. If the issue persists after updates, disable all plugins except for WPML and WooCommerce to check if the issue still occurs.
3. Test the checkout process with a new product.
4. Enable WordPress debugging to identify any specific errors related to WPML. To do this:
- Edit the

wp-config.php

file and add the following lines before the comment '/* That's all, stop editing! Happy publishing. */':

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

- Reproduce the issue and then check the

debug.log

file in the /wp-content/ directory for any WPML-related errors.
5. Share the full error message from the debug log with us for further analysis.

If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Проблема:
Клиент пытается перевести атрибуты товаров WooCommerce через автоматический перевод, но после перевода текст на фронтенде переводится, а атрибуты остаются на исходном языке.
Решение:
Если вы столкнулись с аналогичной проблемой, мы рекомендуем следовать пошаговой инструкции по переводу атрибутов, доступной по ссылке: пошаговая инструкция.
Также, пожалуйста, предоставьте отладочную информацию с вашего сайта, следуя инструкциям по ссылке: как предоставить отладочную информацию.

Если предложенное решение не актуально или не подходит для вашего случая, мы настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. В случае дальнейших вопросов, пожалуйста, откройте новый тикет поддержки.