Problem: Клиент столкнулся с проблемой в работе WPML при поиске товаров в админке WooCommerce: при поиске товара по названию, артикулу или штрих-коду (GTIN) WPML отображает неверный ID товара для одной из языковых версий. В результате поиска под русским товаром отображается ID английского товара. Solution: Мы рекомендуем обновить WPML до версии 4.8.6 и дополнение WPML Multilingual & Multicurrency for WooCommerce до последних версий, доступных по ссылке: https://wpml.org/account/downloads/. Также предлагаем временно отключить все плагины, кроме WPML, WooCommerce и WPML Multilingual & Multicurrency for WooCommerce на вашем staging-сайте, чтобы проверить, сохраняется ли такое поведение и исключить возможный конфликт с другими плагинами.
Если проблема остаётся актуальной или решение кажется неактуальным, мы настоятельно рекомендуем открыть новый тикет в службе поддержки WPML. Также полезно проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Problème : Les variations de certains produits ne s'affichent pas correctement en anglais ou en français sur le site du client. Les slugs des taxonomies traduites étaient différents, empêchant WPML de les relier correctement. De plus, des problèmes de style de boutons de variations et des problèmes de cache affectaient l'affichage. Solution : 1. Nous avons corrigé les slugs pour qu'ils correspondent dans toutes les langues en utilisant l'icône de copie dans l'interface de WPML. 2. Pour les chaînes non traduites comme "avis", nous les avons ajoutées manuellement à la traduction via String Translation. 3. Concernant le style des boutons de variations, le problème provenait des paramètres du thème et non de WPML. Nous avons suggéré de vérifier les paramètres du thème ou de contacter les auteurs du thème pour résoudre le problème de style. 4. Nous avons purgé le cache à chaque modification pour assurer que les changements soient visibles.
Si cette solution ne s'applique pas à votre cas ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et d'ouvrir un nouveau ticket de support si nécessaire.
Problema: Si estás experimentando problemas con las variaciones de productos en WooCommerce al traducir productos a chino simplificado usando WPML, donde la pestaña 'Variaciones' aparece vacía y no es posible regenerar variaciones a pesar de haber borrado y recreado la traducción, este resumen puede ayudarte. Solución: Primero, asegúrate de haber creado una copia de seguridad del sitio completo. Actualiza los plugins de WPML y cualquier otro plugin o tema que pueda estar desactualizado. Si el problema persiste, sigue estos pasos: 1. En Woocommerce -> WCML -> Pestaña 'Estado' -> Corrige errores mostrados, como la falta de traducción de la página de la tienda y el slug de los productos en todos los idiomas. 2. En la misma pestaña, en 'Solución de problemas' -> Selecciona todas las casillas en 'Sincronizar datos en las traducciones' y ejecuta las herramientas seleccionadas. 3. Edita el producto problemático, realiza un pequeño cambio en una de las variaciones, guarda los cambios, deshaz los cambios y vuelve a guardar el producto para refrescar la entrada en la base de datos. Si después de seguir estos pasos el problema persiste o si encuentras nuevos problemas, como productos que no se muestran en otros idiomas o problemas con la carga de plantillas, te recomendamos abrir un nuevo ticket de soporte para cada problema. Además, te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más asistencia, no dudes en contactarnos en nuestro foro de soporte.
Problem: The client is experiencing issues with WooCommerce product variations not displaying when the WPML Multilingual CMS plugin is active. Despite deactivating other plugins and changing themes, the problem persists only when WPML is active. The variations tab shows the count but not the actual variations, and products sometimes display as 'Out of Stock' or 'Unavailable'. Solution: We recommend the following steps to potentially resolve the issue: 1. Ensure a full site backup is in place. 2. Update all outdated plugins and themes. 3. Clear any existing cache. 4. Deactivate all plugins, including WPML ones, and switch to a default WordPress theme like Twenty Twenty. 5. Reactivate WPML plugins, WooCommerce, and WooCommerce Multilingual. 6. Navigate to WPML -> Support -> Troubleshooting and perform the following actions: - Clear the Cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML table collation - Set language information - Cleanup and optimize string tables - Clear invalid strings 7. Follow the WCML troubleshooting steps. 8. Edit a product in the original language, make minor changes to the content and variations, and save these changes. Update the translation accordingly. 9. If the issue resolves, reactivate other plugins one by one to identify any conflicts.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing issues with being redirected to the homepage when trying to enter product categories in the German version of your website, it might be due to incorrect translation settings. Solution: We recommend checking the translation of your category slugs in WPML. Here's how you can fix it: 1. Go to WPML → String Translation. 2. Search for 'product-category' and check its translation. 3. Ensure that the translation matches the expected slug in the URL (e.g., 'produkt-kategorie' for German). 4. Correct the translation if necessary to ensure it aligns with your URL structure.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to translate WooCommerce products using WPML and want the translated versions to automatically update when modifications are made to the original products, such as price changes or variations. However, the changes to the original products are not automatically syncing to the translated versions. Solution: 1. Navigate to WPML → Taxonomy Translation, select the attribute you want to synchronize, and run the 'Synchronize attributes and update product variations' option. 2. Go to WooCommerce → WPML Multilingual & Multicurrency for WooCommerce → Status, click on the Troubleshooting link at the bottom, and execute the appropriate troubleshooting options. Remember to back up your database before making any changes.
Regarding your query about SKUs, the original product and its translations share the same SKU. This is because WPML treats them as language variants of the same item, not as separate products. Therefore, you should not encounter issues with duplicate SKUs when using WPML.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: Stai cercando di visualizzare lo stesso prezzo su tutte e tre le lingue (italiano, inglese e giapponese) del tuo sito, ma il prezzo appare corretto solo in italiano e inglese, mentre in giapponese è sbagliato. Solution: 1. Verifica che il prezzo sia impostato correttamente nel backend per la versione giapponese del prodotto. 2. Apri il prodotto in giapponese e clicca su “Aggiorna” anche se non apporti modifiche. Questo dovrebbe sincronizzare il prezzo corretto anche nel front-end. 3. Se il problema persiste o riguarda più prodotti, seleziona tutti i prodotti in giapponese dalla lista prodotti, scegli “Modifica” dalle azioni di gruppo e poi clicca su “Aggiorna” senza cambiare nulla.
Questa soluzione potrebbe non essere più rilevante a causa di aggiornamenti del plugin o del tema, o potrebbe non applicarsi al tuo caso specifico. Ti consigliamo di verificare le questioni note e di assicurarti di avere installato le versioni più recenti dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: You are trying to display order details on the 'Thank You' page at the final step of a purchase, but the order details do not appear on the translated language page, although they appear correctly on the main language page. Solution: We recommend updating to the latest version of WCML, specifically v5.5.3.1, which includes a fix for the order-received endpoint. Before updating, please ensure you take a full site backup. Also, update all WPML plugins to their latest versions to ensure compatibility and functionality.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is facing an issue where the correct variation options (50 ml and 250 ml packaging) are not displaying on the Lithuanian version of a variable product page. Instead, only a placeholder 'Pasirinkite parinktį' appears. This issue occurs when the Lithuanian product is connected as a translation of the English product. Despite the attribute terms for 50 ml and 250 ml existing in all languages and appearing translated in the admin, the dropdown fails to show the correct options.
Solution: We recommend the following steps to address the issue: 1. Run WPML and WooCommerce Multilingual (WCML) Troubleshooting Tools: - Navigate to WPML → Support → Troubleshooting and run the relevant options, particularly those related to synchronization. - Go to WooCommerce → WooCommerce Multilingual & Multicurrency → Settings, find the 'Troubleshooting' link at the bottom right, and run synchronization tools for product attributes and variations. 2. Clear all caches including any caching plugins, server cache, and browser cache. 3. Manually refresh product attributes and trigger a translation update: - Edit the product in its original language (English), go to the Product data section, then the Attributes tab, resave the product attributes. - Make a temporary edit to the product description, save the product, and update the translation. 4. Update translations using the WPML → Translation Dashboard. 5. After the translation is updated, remove any temporary changes made to the product description, save the product again, and update its translation if necessary. 6. Verify if the Lithuanian product page now displays the correct variation options.
If these steps do not resolve the issue, it may require a deeper investigation into the database or further technical intervention. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for personalized assistance at WPML support forum.
