Problem: You are facing an issue where translated products do not appear in their respective categories on the translated version of your website. Additionally, the slug for the translated version is different, requiring '-en' to be added to the category slug. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WooCommerce --> WooCommerce Multilingual --> Multicurrency. 2. Uncheck the option "Show only products with custom prices in secondary currencies". This should make all products appear correctly in their translated categories.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing issues with YouTube videos not working on the translated pages of your website, while they work fine on the original page. The issue arises because an incorrect shortcode format with additional characters like [/embedyt] is added in the translations.
Solution: First, ensure that when you are adding the YouTube URL into the shortcode, you do so without any spaces or additional characters. The correct format should look like this:
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is experiencing an issue where two footer widgets do not appear in the translated version of their website, despite having translated all strings in the widget domain and setting the widgets to display in all languages. Solution: 1. Ensure that the featured products and posts displayed in the default language footer are translated into the secondary language. 2. For translating the widget title, follow these steps: - Navigate to WPML >> String Translation page. - Click on the Translate texts in admin screens » link at the bottom. - Search for the required string and select it. - Click on the Add to String Translation button and then return to the String Translation page to add the translation. 3. If the widgets are Custom HTML or use specific widgets like 'Recent Posts', translate them using the manual widget translation approach. For more details, visit Translating Widgets. 4. To translate text added through the Theme Customizer, register the string for translation following the steps in the guide at Translate Admin and Settings Strings.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing an issue where unexpected text appeared in the header of the translated version of their website, which was not present in the original version. Solution: We recommended using the menu sync feature to align the menus across different translations. This approach successfully resolved the issue of the unexpected text in the header. If you're experiencing a similar problem, we recommend trying the menu sync feature to ensure consistency across your site's translations.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
You are experiencing an issue where the Toolset plugin is generating a connection error to toolset.com on every admin page, despite not having installed the Toolset plugin yourself.
Solution:
We recommend performing a full site backup before proceeding with any changes. After backing up, please follow the steps provided in the errata and support ticket to address the connection issue:
If these steps do not resolve your issue or if the information seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
