Problem: The client was experiencing an issue where unexpected text appeared in the header of the translated version of their website, which was not present in the original version. Solution: We recommended using the menu sync feature to align the menus across different translations. This approach successfully resolved the issue of the unexpected text in the header. If you're experiencing a similar problem, we recommend trying the menu sync feature to ensure consistency across your site's translations.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
You are experiencing an issue where the Toolset plugin is generating a connection error to toolset.com on every admin page, despite not having installed the Toolset plugin yourself.
Solution:
We recommend performing a full site backup before proceeding with any changes. After backing up, please follow the steps provided in the errata and support ticket to address the connection issue:
If these steps do not resolve your issue or if the information seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
