Problem: The client reported an issue with the SVI (Smart Variations Images) plugin for WooCommerce, which replaces the default WooCommerce gallery. The problem was that product photos were not benefiting from WPML's image translation feature, and translated attributes were not transferring over to the translated language.
Solution: After reviewing the documentation and conducting tests, we found that the issue is not related to WPML, as the metadata for images (such as alt text, description, title, etc.) was not being handled by the SVI plugin at all, even without WPML. We also informed the client about our Go-Global Program and that they could try to reach out to the plugin author for further compatibility assistance.
Please note that this solution might be outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at WPML's known issues page, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client is trying to get "0 left" on all options in the WooCommerce Multilingual troubleshooting page but observes that after clicking "Start", and then refreshing the page, the options return to their previous count instead of remaining at "0". The client is unsure if this is the expected behavior or a problem.
Solution: We have confirmed that this behavior is expected. The counter shows the number of stocks that can be synced and does not indicate that those products are out of sync. The counter is meant to indicate progress; for example, if you have a thousand products, the counter will decrease to show when the syncing is done. Upon refreshing, the counter resets to the original count, which represents actual data that can be processed, not corrupted data.
We also inquired if the client is experiencing any issues with product translations, such as missing product variations, stock, or other product details on translated products, as this information would be important for us to know.
If this solution does not seem relevant to your situation, or if you are experiencing issues with product translations, please open a new support ticket with us.
Problem: The client is experiencing an issue with the Translation Management dashboard showing "2 translations waiting for review" even though there are none when checked.
Solution: First, we recommend backing up the database before making any changes. If the client is comfortable with database operations, we suggest running the following SQL query to resolve the issue:
UPDATE `wp_icl_translation_status` SET `review_status` = NULL WHERE `review_status` LIKE ''
If the client is not familiar with database operations, we can install the PHPmyadmin plugin to assist with the process. Alternatively, the client can manually check the
icl_translation_status
table for the
review_status
column and set it to "ACCEPTED" to clear the stuck queue. If these solutions do not resolve the issue, we are ready to provide further assistance and may involve our 2nd Tier Support.
