[Решено] Critical Issue: Duplicate Site Entries and Missing Domain in Automatic Translation Credit Management

Hello Lucas,

Thank you for the suggestion, but it doesn't solve the core issue because of the database glitch on the wpml.org dashboard.

Please look closely at the screenshots I attached earlier:

The "Ghost" Entry: In the "Automatic Translation Management" section, there is an entry with 60,020 credits that has NO domain name next to it (it's blank). Because it has no name, it does not appear in the list at wpml.org/account/sites.

Question: How can I delete a site from the list (Step 1) if it doesn't exist in the "Registered Sites" list, but only haunts the "Credit Management" list?

The 2,000 Credit Limit: I understand that the last 2,000 credits (the free ones) cannot be moved. However, I am trying to move the 60,020 credits and the 10,776 credits from workhost.pro. The system gives me an error for any amount I try to withdraw, not just the last 2,000.

fitolavka.shop: This site is already registered in my "Sites" list, but it is missing from the "Credit Management" list. Re-registering it might help, but it won't fix the 60k credits stuck in the "ghost" account.

My Request:

Please don't ask me to perform manual steps on my WordPress installs yet. This is a server-side sync error between your "Registered Sites" database and your "ATE Credit" database.

Can you please manually move the 60,020 credits from that "blank" entry back to my main account balance? Once that ghost entry is gone and the credits are safe, I will try to re-register the other sites as you suggested.

Hello Lucas,

I have followed your troubleshooting protocol exactly, but the "ghost" entry persists. This conclusively proves the issue is a server-side database error on wpml.org and cannot be fixed from my end.

Summary of my actions (see attached screenshots):

Full Reset: I unregistered and deleted EVERY site key from my account (see screenshot 011213.png showing "No sites yet").

Database Cleanup: I performed a full database search & replace and cleared all caches on my WordPress installs.

Selective Re-registration: I have now registered ONLY 3 production sites: fitolavka.shop, optmax.com.ua, and geospektr-7.com.ua (see 021948.png).

The Ghost Entry: I did NOT register any staging/development domains. However, in the "Credit Management" section, the entry with 60,020 credits still appears with no domain name (see 022130.jpg).

The Situation:

I have an orphaned record for a domain that is not registered in my account anymore.

Because this "ghost" domain is not in my "Registered Sites" list, I have no way to delete it to trigger an automatic credit return.

Requested Action:
You mentioned: "I'll move the credits if you can't remove them after re-registering". I am at that point now.

Please manually transfer these 60,020 credits from this orphan entry back to my main account balance.

Manually delete the ghost entry from my ATE dashboard.

Fix the display so скрытая ссылка correctly appears in the Credit Management list.

Hello Lucas,

Thank you for the credit return and for rounding them up—I appreciate the gesture.

I can confirm that the credits are now back in my main balance. I will wait for your technical team to remove the "ghost" entry and fix the sync for скрытая ссылка.

Since my annual renewal is due on April 8th, I am glad we made progress. I’ll look forward to your update regarding the final database fix.
Best regards,
Viktor