Problema: El cliente está intentando ingresar la clave de registro de WPML y no funciona, a pesar de haber usado WPML durante varios años sin problemas. Recientemente, el cliente cambió de proveedor de hosting, pero el dominio sigue siendo el mismo.
Solución: Si estás experimentando problemas con la clave de registro de WPML después de cambiar de proveedor de hosting, asegúrate de que el dominio esté registrado con https en lugar de http. Sigue estos pasos: 1. Ve a tu cuenta de WPML. 2. Elimina la clave existente. 3. Crea una nueva clave para tu dominio con https. 4. Añade la nueva clave a tu sitio web.
Esto debería resolver el problema. Si continúas teniendo dificultades, te recomendamos que abras un nuevo ticket de soporte. Además, te sugerimos que revises los problemas conocidos relacionados, verifiques la versión de la solución permanente y confirmes que has instalado las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: The client purchased 200,000 prepaid credits for automatic translation but their account still displayed 0 credits. Solution: It was an internal issue. We credited the client's account with the purchased amount. The client should now be able to see their prepaid credits.
If you're experiencing a similar issue, we recommend checking your WPML account to confirm that the credits have been properly applied. If the problem persists, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problema: El cliente intenta asignar 20.000 créditos para la traducción automática en WPML y no encuentra la pestaña de 'Settings' que aparece en la documentación, impidiendo que pueda continuar con el proceso.
Solución: 1. Confirmamos que la pestaña correcta ahora es 'Overview', y que la documentación se actualizará en la próxima actualización de WPML. 2. Pedimos al cliente que verifique si su licencia es correcta yendo a 'Plugins' > 'Agrega nuevo' > 'Commercial' y tratando de descargar uno de los plugins extras para confirmar que la licencia aparece como válida. 3. Si hay problemas con la descarga, sugerimos que el cliente desregistre y registre nuevamente la licencia siguiendo estas guías:
Si la solución proporcionada no es relevante para tu caso, porque puede estar desactualizada o simplemente no aplicar a tu situación, te recomendamos abrir un nuevo ticket de soporte. Te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para obtener asistencia adicional, por favor, visita nuestro foro de soporte.
Problem: An end-user client migrated their website to a new hosting provider and encountered issues with WPML plugin registration, receiving messages about using an unregistered version and being unable to connect to wpml.org. Despite whitelisting IPs as suggested, the problem persisted. Take note that end-user accounts are accounts that were migrated from another wpml.org account owner to an end-user and those accounts are limited to only one website. It is impossible to remove the site from the account or add new sites. Solution: 1. We recommended that the client visit their WPML account page and edit the URL of the site registered under their account. For guidance, we provided a link to the documentation on how to change the URL registered with WPML: Changing the URL Registered with WPML. 2. We suggested making a small edit to the URL, such as adding a blank space and saving it, or changing the URL to something else and then changing it back. 3. We informed the client that we forwarded the issue to our systems team for further investigation.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client was charged $25 on their credit card on February 3rd but could not find the transaction in their payment history.
Solution: We investigated the issue and discovered that the charge was for automatic translation credits used on the client's site. We provided the client with steps to locate the invoice: 1. Visit the Automatic Translation Invoices documentation. 2. Look under the section 'sites using Pay-as-you-go' to find the invoice. We also provided the invoice ID (ATE-718041) for reference.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we recommend opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client is attempting to add a new site and is experiencing issues. They have not provided specific details about the problem they are encountering. Solution: We recommend that the client provides more detailed information or shares a video of the steps they are taking and the issues they are encountering. However, the client was able to solve the issue on their own.
Please note that the solution provided here might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.