Problem: The client was experiencing issues with the Bellevue theme, where the layout was not displaying correctly. Solution: We initially disabled all plugins on the test site to regain access. After creating a new user through the
functions.php
file, we logged in and began troubleshooting. We discovered that when all plugins except WPML, Elementor, and the required Aloha PowerPack were deactivated, the layout appeared correctly. We then asked the client to confirm if they also saw the full-width layout on their end. If confirmed, the next step would be to reactivate the other plugins one by one or in small groups on the staging site to identify the specific plugin causing the conflict.
Please note that this solution might not apply to your case, as it could be outdated or not relevant to your specific issue. If you're experiencing a similar problem and the provided solution does not help, we recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed. If the issue persists, please do not hesitate to open a new support ticket with us for further assistance.
