פתרונות זמינים

Problem:
The client was unable to translate the 'CONTACT US' title into Spanish and the icons were not appearing in the Spanish version of the site using the Responsive Menu plugin.
Solution:
We resolved the issue by ensuring that the Spanish version of the Responsive Menu was correctly configured. Here are the steps we took:
1. We saved the English menu as a template and then loaded this template in the Spanish Responsive Menu.
2. We manually changed the texts to Spanish.
3. We navigated to "Appearance > Elementor Header and Footer Builder" and selected the Spanish Responsive Menu.
4. We adjusted the settings and styles to ensure consistency with the default menu.
We recommend checking the Spanish version of the Responsive Menu and adjusting it if necessary to ensure it displays correctly.

If this solution does not resolve your issue or seems outdated, please visit our known issues page, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.

Problem:
The client is facing an issue where an image is displayed in English, but the shipping string remains in Bulgarian despite translating it in WPML's String Translation. Automatic string scanning did not resolve the issue.
Solution:
First, ensure the string is available for translation:
1. Navigate to WPML-> Theme and plugins localization, select your theme/plugin, and scan.
2. Go to WPML-> String Translation.
3. Scroll down and click on the "Translate texts in admin screens »" link.
4. Search for the needed strings.
5. Select the strings.
6. Click on the "Add to String Translation" button.
7. Then click on the "« Return to String Translation" link.
8. Translate the strings, clear the cache, and check the front end.
For more detailed guidance, refer to our guide on translating texts in the admin texts screen.

If the issue persists, try the following additional steps:
1. Add the following code to your functions.php file:

add_action('init', function (){ delete_transient('wpml_st_upgrade_in_progress'); });

2. Visit WPML-> String Translation once and then remove this code.
3. Clear all caches and check the string on the front end.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

Problem:
The client is trying to translate all products, categories, and attributes in WooCommerce but is facing issues with the category hierarchy not displaying correctly, although it works mostly fine in the German version.
Solution:
If you're experiencing similar issues with category hierarchy in WooCommerce when using WPML, we recommend following these steps:
1. Take a database backup.
2. Navigate to WPML -> Support -> Troubleshooting.
3. Run the functions one by one. For guidance, see this screenshot.
4. Go to WooCommerce Multilingual -> Categories tab.
5. Synchronize the categories.
6. Clear the cache and check the categories page on the front end.

Please ensure you backup your database before performing the above steps.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client is experiencing an issue where the Contact Form on the Chinese (Simplified) page is displaying only the shortcode instead of the form itself, while other languages like Spanish are displaying correctly.
Solution:
1) We recommend checking the shortcode on the Chinese page using the WordPress editor. Compare it with the English version to ensure that the main shortcode strings have not been translated. If they have, replace them with the original English shortcode.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.

Problem:
The client reported that when switching to Italian on their website, only the header appeared and the rest of the site disappeared unless logged in as an admin. Additionally, there were permission issues with .mo files and a fatal error related to a string translation.
Solution:
We recommended the following steps to identify and resolve the issue:
1. Create a staging copy of the site.
2. Update all outdated plugins and themes.
3. Flush any existing cache.
4. Deactivate all plugins, including WPML, and switch to a default WordPress theme like Twenty Twenty.
5. Enable debug mode by following the guide at https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/.
6. Reactivate WPML plugins and then activate the theme and other plugins one by one to isolate the issue.
7. Check for any fatal error messages in the debug.log file.
8. Ensure the privacy policy page is translated and published in all languages.
9. Contact the hosting provider to check and fix permission issues on the wp-content/languages folder.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please visit https://wpml.org/known-issues/ to check for related known issues. Confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.